Issue newbie asking for help with Backup import

[Alan Bailey]

Hi Folks. A long story, but the only copy of a clients website is a Plesk Backup and I need to get it imported into my local plesk server (running on the trial licence right now) to be able to export the wordpress data from it.
Using Backup manager I have (numerous times) imported the data, but after the import has completed the imported data is not shown as a backup available. Been scouring various forums and am out of ideas.
I have exported the Backup Manager restore logs and am seeing this. Can anyone point me in the right direction please?
I can see various issues in the logs but am clueless what todo to fix.

2019-07-17T14:44:37+01:00 INFO (6): Dump version is 17.8.11
2019-07-17T14:44:37+01:00 INFO (6): Dump version is not supported by converter
[2019-07-17 14:45:15.639|115427] INFO: pmm-ras started : /usr/local/psa/admin/bin/pmm-ras --get-dump-list --dump-storage=/var/lib/psa/dumps/ --type=domain --guid=5869c566-edb6-4290-808e-03b3995c0cf6 --id=1 --name=Theatrum-Vitae.com --owner-guid=09f0bcc4-760d-43e0-b8f7-5993b088cbdf --session-path=/var/log/plesk/PMM
[2019-07-17 14:45:15.639|115427] INFO: Repository '/var/lib/psa/dumps/': Initializing...
[2019-07-17 14:45:15.640|115427] INFO: Repository '/var/lib/psa/dumps/': Initialized
[2019-07-17 14:45:15.640|115427] INFO: Repository '/var/lib/psa/dumps/': List backups of type domain for guid 5869c566-edb6-4290-808e-03b3995c0cf6 and name Theatrum-Vitae.com
[2019-07-17 14:45:15.640|115427] INFO: index item for guid '5869c566-edb6-4290-808e-03b3995c0cf6' not found
[2019-07-17 14:45:15.640|115427] INFO: pmm-ras finished. Exit code: 0
[2019-07-17 14:45:32.286|115462] INFO: pmm-ras started : /usr/local/psa/admin/bin/pmm-ras --get-dump-list --dump-storage=/var/lib/psa/dumps/ --type=domain --guid=5869c566-edb6-4290-808e-03b3995c0cf6 --id=1 --name=Theatrum-Vitae.com --owner-guid=09f0bcc4-760d-43e0-b8f7-5993b088cbdf --session-path=/var/log/plesk/PMM
[2019-07-17 14:45:32.286|115462] INFO: Repository '/var/lib/psa/dumps/': Initializing...
[2019-07-17 14:45:32.286|115462] INFO: Repository '/var/lib/psa/dumps/': Initialized
[2019-07-17 14:45:32.286|115462] INFO: Repository '/var/lib/psa/dumps/': List backups of type domain for guid 5869c566-edb6-4290-808e-03b3995c0cf6 and name Theatrum-Vitae.com
[2019-07-17 14:45:32.286|115462] INFO: index item for guid '5869c566-edb6-4290-808e-03b3995c0cf6' not found
[2019-07-17 14:45:32.287|115462] INFO: pmm-ras finished. Exit code: 0

Thanks in advance.

 

[DenisG]

Could you enable verbose logging in /usr/local/psa/admin/share/pmmcli/pmmcli-rc

FORCE_DEBUG_LOG 1

, import the backup and post the logs from /var/log/plesk/PMM/import-XXX/import.log?

 

[Alan Bailey]

Hi, Thanks for the reply. Logfile attached.

Alan

 

[DenisG]

The backup was imported to /var/lib/psa/dumps/domains/theatrum-vitae.com. You need to create the subscription 'theatrum-vitae.com' and restore your data with the subscription's Backup manager.

 

[Alan Bailey]

Thanks, but no differnet. I created a customer instead of using my admin account, then I created a subscription for them, activated it, logged in as the user, uploaded the archive..same result..nothing

Log from this import attached.

thanks.

 

[Alan Bailey]

I'm now seeing this when I login to plesk backup manager. Seems to explain the issues, but is a little out of my area of knowledge.... Does it mean anything meaningful to anyone on here? Thanks.

Alan

 

[DenisG]

You need to go to Subscriptions > theatrum-vitae.com > Backup Manager to find out and restore your backup. Post the log files /var/log/plesk/PMM/migration.log, /var/log/plesk/PMM/pmmcli.log if you do not find your backup there.

 

[Alan Bailey]

Thats exactly what I did in my post from a couple of days ago.... I already posted the logs..the second zip archive in this thread...

 

[DenisG]

I already posted the logs..the second zip archive in this thread...

There are no neither migration.log nor pmmcli.log there.

 

[Alan Bailey]

Apologies, sorry I misread. Both files are attached to this post.

many thanks.

 

[Alan Bailey]

anyone?