Resolved Newbie - I need help to configure Plesk.

[Raphatom]

Hello,
First of all, forgive me for my english which is not super good.
I am a webdesigner and I have to create a website for a company.
This company has already a contract with a webhosting service provider. Unfortunately, this provider can't give me any advice or support regarding the configuration of the Plesk server.
There was a certificate issue so I had to install a Let's Encrypt certificate by myself. But I still have the issue when I go on the website (url : https://www.themontereyhouse.be )
It looks like the certificate expired in 2018 although Plesk says that it is valid until September 21st as you can see on this screeshot I just took : http://image.noelshack.com/fichiers/2021/25/3/1624455025-capture-d-ecran-2021-06-23-152733.jpg
I don't know if it takes some time to update or if there is something wrong on the server.
I'm lost, can you help me ?
Thank you in advance.

 

[sebgonzes]

Hello,
First of all, forgive me for my english which is not super good.
I am a webdesigner and I have to create a website for a company.
This company has already a contract with a webhosting service provider. Unfortunately, this provider can't give me any advice or support regarding the configuration of the Plesk server.
There was a certificate issue so I had to install a Let's Encrypt certificate by myself. But I still have the issue when I go on the website (url : https://www.themontereyhouse.be )
It looks like the certificate expired in 2018 although Plesk says that it is valid until September 21st as you can see on this screeshot I just took : http://image.noelshack.com/fichiers/2021/25/3/1624455025-capture-d-ecran-2021-06-23-152733.jpg
I don't know if it takes some time to update or if there is something wrong on the server.
I'm lost, can you help me ?
Thank you in advance.

Your ssl is not correctly installed SSL Checker, you have get an success message installing let's encrypt with the plesk extension?

 

[Raphatom]

Your ssl is not correctly installed SSL Checker, you have get an success message installing let's encrypt with the plesk extension?

Thank you for your answer.
Yes, I had a success message when I installed the certificate Let's Encrypt this morning. I know it was succesfully installed because the first time I tried to install it, I didn't wait for the DNS propagation and I had an error message. So this time I double checked on MXToolbox before installing it (I followed this tutorial Getting Free Wildcard SSL/TLS Certificates from Let’s Encrypt) and I got a success message.
I'm really confused : SSL Checker says it expired 1082 days ago but the Plesk dashboard says it's valid until September 21st...

 

[sebgonzes]

Try to restart nginx and apache (service nginx restart;service httpd restart)

 

[Raphatom]

Try to restart nginx and apache (service nginx restart;service httpd restart)

I don't think I have the rights to do this.
Can you confirm that I don't have access to the advanced settings through this screeshot (sorry, first time for me on Plesk) ?

http://image.noelshack.com/fichiers/2021/25/3/1624462848-capture-d-ecran-2021-06-23-174028.jpg

I think I'll have to ask the webhosting service provider to do it.

 

[Raphatom]

I asked the administrator to restart apache and nginx and it solved the problem.
Thank you sebgonzes you made my day my week !