Issue Onyx to Obsidian, everything works but extensions and installer.

[Bas Milius]

Hi,

After upgrading from the latest Onyx version to Obsidian GA, everything works except for the extensions catalog and the installer (the one on port 8447). The extensions catalog loads forever and when it's finally loaded it shows "Internal server error [try again]".

For the installer it shows the following in log:

[2019-10-23 08:40:52.443323] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible: 0%
[2019-10-23 08:42:52.445096] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible: Connection timed out after 120001 milliseconds. Will retry in 3 second(s)...
[2019-10-23 08:42:55.445765] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible (retry 1 of 3): 0%
[2019-10-23 08:44:55.447638] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible (retry 1 of 3): Connection timed out after 120001 milliseconds. Will retry in 7 second(s)...
[2019-10-23 08:45:02.449421] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible (retry 2 of 3): 0%
[2019-10-23 08:47:02.450676] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible (retry 2 of 3): Connection timed out after 120000 milliseconds. Will retry in 15 second(s)...
[2019-10-23 08:47:17.453574] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible (retry 3 of 3): 0%
[2019-10-23 08:49:17.455472] Downloading file https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible (retry 3 of 3): Connection timed out after 120001 milliseconds
[2019-10-23 08:49:17.455805] Failed to collect Extensions Catalog packages: Failed to download the file https://ext.plesk.com/api/v2/packages/?platform=unix&version=18.0.20&ai-compatible:
Connection timed out after 120001 milliseconds

 

[Aleksander Prikhozhdenko]

Hello, could you please make this request from the server:
curl -I
https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible

 

[Bas Milius]

Hello, could you please make this request from the server:
curl -I
https://ext.plesk.com/api/v2/packages?platform=unix&version=18.0.20&ai-compatible

Sure, got a connection timed out, multiple times

 

[Aleksander Prikhozhdenko]

And what about nslookup ext.plesk.com ?

 

[Bas Milius]

And what about nslookup ext.plesk.com ?

Also nothing positive.

But I fixed it tho, after upgrade and reboot the firewall extension did not start.. Any idea how I can start this automatically?

 

[Aleksander Prikhozhdenko]

Could you please provide me with output of nslookup and curl -I?

Also nothing positive.

But I fixed it tho, after upgrade and reboot the firewall extension did not start.. Any idea how I can start this automatically?