Parallels 9.3.0 - Restore from v8.5 Completes OK. Yet nothing is restored!!!

[TheoK]

Hi,

I am rather puzzled about this. I'm trying to move a Parallels 8.5 backup from my old Reseller hosting to a new VPS wich runs Parallels 9.3.0

* First At the web CP I created a reseller account with the same info as my old reseller account.
* Then I uploaded the v8.5 backup via FTP
* I then converted it to the new backup format of 9.x
* Placed the files under /var/lib/psa/dumps/ and the new backups where placed under subfolders clients/ and resellers/
* Back to the web CP I Navigated to Resellers -> <Reseller Name> -> Backup Manager.
* I Located The file and clicked it, in order to restore.
* Provided the restore options: Reseller account configuration [checked], Reseller's domains [checked], Reseller's clients [checked] and hit OK.

After a short period plesk returned a sucess message, saying that the backup was restored successfully. In reallity *NOTHING* is restored.... No domains, no clients, no settings... no nothing.

I tried with 9.0.1 then upgraded to 9.3.0 yet nothing changed.

I also downloaded an activity log. Nothing significant there.

Am I thinking wrong when I believe, I dont need to create domain placeholders as reseller in order for Parallels to find them and restore the data, or should I do that first?

Any help will be much appreciated! Thanks.

 

[IgorG]

Try to check converted backup with

# /usr/local/psa/bin/pleskrestore --check-backup /var/lib/psa/dumps/converted_info_XXXXXXX.xml

And try to restore it if it is OK:

# /usr/local/psa/bin/pleskrestore -i /var/lib/psa/dumps/converted_info_XXXXXXX.xml

 

[TheoK]

Still no good news I'm affraid

Hi Igor, and thanks for replying...

I tried what you said:

* Assume <client name> as the actual username of the client-reseller.

[root@srv ~]# /usr/local/psa/bin/pleskrestore --check backup /var/lib/psa/dumps/clients/<client name>/converted_<client name>_info_1004091229.xml
Backup file is valid

And..

[root@srv ~]# /usr/local/psa/bin/pleskrestore -i /var/lib/psa/dumps/clients/<client name>/converted_<client name>_info_1004091229.xml
------------------------------------------------------------------------
Backup information
Dump version: 9.0
File: /var/lib/psa/dumps/clients/<client name>/converted_<client name>_info_1004091229.xml
Type: Client
Comment:
Date: 1004091229
Size: 271 M
------------------------------------------------------------------------
[Client] <client name>
  [Domain] example1.com.gr
  [Domain] example2.gr
  [Domain] example3.gr
  [Domain] example4.gr
  [Domain] example5.gr
...
  [Domain] example20.org
[root@srv ~]#

Just in case I'm enclosing you ownership/permissions of the backup files.

-rw-r--r--  1 root root 165568 Apr  9 12:30 converted_<client name>_info_1004091229.xml
-rw-r--r--  1 root root   1515 Apr  9 12:29 converted_<client name>_skeleton_1004091229.tgz
drwxr-xr-x 13 root root   4096 Apr  9 09:41 domains

Note that if you look carefully I checked / restored a backup inside the reseller-client dump directory, as there was no xml info in the root dumps dir (/var/lib/psa/dumps)

Still in the web interface I see no installed domains (Domains: 0).

What am I doing wrong ????

 

[IgorG]

Do you have default limited Plesk license there?

 

[TheoK]

I have a license for 100 domains.

What do you mean "default limited" ?? How can I provide more detailed information?

 

[TheoK]

These might be of a good use to you (maybe?)

Next license key update May 6, 2010
Key expiration date May 16, 2010
The expiration date will be automatically extended on May 6, 2010. For the automatic update you must allow connections to ka.swsoft.com. For more information, refer to the following help topic.
Slave servers limit 0
Maximum number of user accounts Unlimited
Maximum number of domains 100
Maximum number of domain aliases Unlimited
Maximum number of mail accounts Unlimited
Maximum number of web users Unlimited
Maximum number of language packs 1
MPC slave server identifier Off
MPC functionality Off
Administrator can manage MPC service accessibility Off
Valid for Parallels Virtuozzo Containers only Yes
Ability to use PostgreSQL Off
Ability to use Tomcat Java Off
Ability to modify multiple objects at once On
Ability to manage access to server over SSH On
Ability to use traffic reporting On
Ability to manage client templates On
Ability to manage notifications On
Ability to use event manager On
Ability to use action logging On
Ability to use the backup functions On
Ability to manage domain and client account expiration dates On
Ability to manage subdomains On
Ability to use ColdFusion Off
Ability to use application vault Off
Ability to use Spam Filter Off
Ability to use antivirus On
Ability to use Help Desk Off
Ability to use Migration Manager On
Ability to manage updater preferences On
Ability to customize Home page On
Ability to use remote database hosting On
Ability to manage mail queue On

 

[TheoK]

Just an update:

-i option is not used to display info, and not to restore any files...

I used:

pleskrestore --restore <full_path_to_file> -level resellers

unfortunately it tells me that it could not resolve all conflicts. I am trying now to find more info about the conflicts resolution file. The same error happened with -level clients

When I used -level domains though the system responded:

close failed: [Errno 32] Broken pipe

Will have more information soon.

 

[TheoK]

Fixed!!!

OK ... I got it fixed!

Seems that the problem was that I used the same name on the backup's client name, with the server contact name. Thus plesk was conflicting and quitting the restoration process without telling me (from the backup manager).

Migration manager on the other hand worked realy well and show me the conflict warns & log files...