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ok. for some reason this was not a problem on 10.3.x ...
in any case, it would help a lot is "an error occurred" was replaced by something a little more informative about exactly what problem was detected with the keys, or at least where to look for the problem diagnostic (like the name of the log file where the actual error can be found).
this would save a lot of time to troubleshoot.
in any case, it would help a lot is "an error occurred" was replaced by something a little more informative about exactly what problem was detected with the keys, or at least where to look for the problem diagnostic (like the name of the log file where the actual error can be found).
this would save a lot of time to troubleshoot.
@PSi_101
you should probably do like what i did, i.e. go to "License Management" (in Home > Tools and Settings), click the tab "Additional Keys", and remove the key for "linuxmagic-magicspam".
this package may have been installed on your system, but it is not installed anymore, causing that key problem.
or, install this "linuxmagic-magicspam" package.
you should probably do like what i did, i.e. go to "License Management" (in Home > Tools and Settings), click the tab "Additional Keys", and remove the key for "linuxmagic-magicspam".
this package may have been installed on your system, but it is not installed anymore, causing that key problem.
or, install this "linuxmagic-magicspam" package.
I've got the magicspam key but no magicspam installed because I purchased a license for it but don't use it anymore.
If I delete the extra key, it will just re-add it next time it updates the license.
You can try it yourself....remove the key, then click on Retrieve keys. It'll pull the license back down again.
Key updating with or without the packages installed should work irregardless, it's called proper error handling!
Telling us that we shouldn't have a license for a package we haven't got installed is just copping out IMHO.
If I delete the extra key, it will just re-add it next time it updates the license.
You can try it yourself....remove the key, then click on Retrieve keys. It'll pull the license back down again.
Key updating with or without the packages installed should work irregardless, it's called proper error handling!
Telling us that we shouldn't have a license for a package we haven't got installed is just copping out IMHO.
Last edited:
@IgorG
yes, what PSi_101 is correct:
each time i click "Retrieve Keys", my "gameserver" key gets re-created. so it will causes the "key update deferral notification" message again.
really it is a bug in plesk. when a key is present and the corresponding package is not installed, the key should be ignored, and there should be no "key update deferral notification" email sent every night.
yes, what PSi_101 is correct:
each time i click "Retrieve Keys", my "gameserver" key gets re-created. so it will causes the "key update deferral notification" message again.
really it is a bug in plesk. when a key is present and the corresponding package is not installed, the key should be ignored, and there should be no "key update deferral notification" email sent every night.
Here's something interesting.
So I gave up and just installed the package for MagicSpam but disabled it (since I was getting the magicspam key update errors).....and guess what, the key update still failed.
2012-02-10T06:25:04+11:00 ERR (3): KeyUpdate Result code: 2 Preparation error
2012-02-10T06:25:04+11:00 ERR (3): KeyUpdate Result desc: Product "linuxmagic-magicspam" not installed
ii magicspam-plesk 1.0.5-3 MagicMail spam protection module for Plesk
So I gave up and just installed the package for MagicSpam but disabled it (since I was getting the magicspam key update errors).....and guess what, the key update still failed.
2012-02-10T06:25:04+11:00 ERR (3): KeyUpdate Result code: 2 Preparation error
2012-02-10T06:25:04+11:00 ERR (3): KeyUpdate Result desc: Product "linuxmagic-magicspam" not installed
ii magicspam-plesk 1.0.5-3 MagicMail spam protection module for Plesk
same problem here.
i have a couple of keys for packages that are not installed, and this causes me to receive this email message every night since the last update (#27).
I use Plesk panel 10.4.4 Update #27, last updated at April 26, 2012 04:03 AM
Previously i was able to prevent this message by removing the keys, but apparently this update caused my keys to be re-installed, and some of my keys are for packages not installed.
this is really annoying.... inability to update a key for a package not installed should be silently ignored.
i have a couple of keys for packages that are not installed, and this causes me to receive this email message every night since the last update (#27).
I use Plesk panel 10.4.4 Update #27, last updated at April 26, 2012 04:03 AM
Previously i was able to prevent this message by removing the keys, but apparently this update caused my keys to be re-installed, and some of my keys are for packages not installed.
this is really annoying.... inability to update a key for a package not installed should be silently ignored.
W
WaldemarW
Guest
The problem has existed since the 9.X version.
I Need solution for the Version 9.5.4!!!! Since 1.5 years!!!!!!! NO SOLUTION!
And all of the KB didn't help!
http://forum.parallels.com/showthread.php?t=260065
Parallels Plesk Panel daily maintenance script establishes a connection with the Parallels Licensing server and initiates periodic license update procedures based on the current date and the last update time from the /etc/sw/keys/registry.xml file. A successful license update procedure /etc/sw/keys/registry.xml is getting updated with the new license update time. Parallels Panel key update deferral notification can be received in case key cannot be upgraded due to connection failure with the Key Authority server.
Have you checked it http://kb.parallels.com/en/111198 ?
What sort of results?
Have you checked it http://kb.parallels.com/en/111198 ?
What sort of results?
IgorG,
from what i understand, the problem is that i have a key that is for a package that is not installed. When the keys are retrieved, this key is retrieved, and when this key is present, key update fails.
my understanding is that when this happens, i have to go an manually delete the key for which the package was not installed. i'm tired of having to do that. the bug should be fixed, i.e. key update should just ignore cases of keys with no installed packages.
from what i understand, the problem is that i have a key that is for a package that is not installed. When the keys are retrieved, this key is retrieved, and when this key is present, key update fails.
my understanding is that when this happens, i have to go an manually delete the key for which the package was not installed. i'm tired of having to do that. the bug should be fixed, i.e. key update should just ignore cases of keys with no installed packages.
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