• We value your experience with Plesk during 2024
    Plesk strives to perform even better in 2025. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2024.
    Please take this short survey:

    https://pt-research.typeform.com/to/AmZvSXkx
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Parallels Web Presence Builder Installation failed?

W

webhoster

Guest
Greetings,

I have a problem with the presence builder. If I want to start it from the end user login, I only get this error:

Internal error: SQLSTATE[28000] [1045] Access denied for user 'pp_sb_db'@'localhost' (using password: YES)

Message SQLSTATE[28000] [1045] Access denied for user 'pp_sb_db'@'localhost' (using password: YES)
File Generic.php
Line 33
Type SB_Facade_Exception_Generic

The user pp_sb_db does not exist in the mysql / users.

Is there any way to re-install the presence builder?

regards
Jan
 
Sorry, problem solved. I reinstalled the tables with this command:
/usr/local/psa/bin/sw-engine-pleskrun /usr/local/sb/utils/configure.php --init_db --merge_config --db_admin_name=admin --db_admin_passwd=`cat /etc/psa/.psa.shadow` --sb_db_user_passwd=<random_password>
 
Back
Top