Issue pem agent not running on IIS node

[Riccardo]

Hello,

I have a problem with a node in my Plesk infrastructure. The agent does not start. If I try to use the command

"net start pem" I get "The service name is invalid. More help is available..."

Trying ppa.sn_test --ip 1XX.XXX.XX.32 fails with same error:

[19 Jul 2017 04:19:11 CEST][ERROR] - The 'pem' service is not running. Please start the service manually. To start 'pem' service: connect to '1XX.XXX.XX.32' and run 'net start pem' from the command line.

Is it possible to reinstall the agent or service?

Thanks.
Riccardo

 

[IgorG]

I think you should ask this question on the Odin forum. PPA is Odin product, not Plesk.

 

[Riccardo]

Good morning, thanks for your answer. But PPA is not the acronym of Parallels Plesk Automation? I think the skills for the solution to my problem are present in this forum... Anyway I will still follow your advice.

Good day

 

[IgorG]

But PPA is not the acronym of Parallels Plesk Automation?

Yes, you are correct. But after splitting Parallels company PPA became the product of Odin company.