Plesk 10.3.1 Backup Error

[modulesoft]

Every time i do a backup i get this error.

<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<object name="server" type="server">
<message code="ApplicationException" severity="error">
<description>Cannot check dump file 'FullBackup171111_info_1111170646.xml' at 'C:\Program Files (x86)\Parallels\Plesk\Backup\' [The dump has wrong format!]</description>
</message>
</object>
</execution-result>


I am running Windows 2008 R2 Web Server + Plesk 10.3.1

Any Suggestion ?

 

[modulesoft]

After updated from 10.2.0 to 10.3.1. Backups no longer work (either Scheduled or manually started).

 

[IgorG]

There are can be different reasons of this issue and dump should be validated with xmllint at least - http://kb.parallels.com/en/8487
Also as far as I know similar problems has been fixed in upcoming 10/4 version where backup/migration manager has been seriously improved.

 

[modulesoft]

Hello,
can u upgdrade from 10.3.1 to 10.4 ? but how ?

and you sure there wont be any stability issue in new version ? because i have a running customers with me and 100+ sites are running.

please let me know.


are you sure about this ?
http://kb.parallels.com/en/8487

 

[modulesoft]

I follow the article.

step 1 done
step 2 done
step3 - get this message .... fails to validate!
step4- i don't understand what exactly to be delete? entire folder ? or what ?

and the step 4 says -Then it is necessary to correct the misconfiguration in the invalid xml file and remove the status cache file;
how to correct the misconfiguration?
please let me know.

 

[modulesoft]

or is there any way to suppress the error ?
i mean any setting to disable the log ? or something like that.
i need the backup to work . today.

let me know.

 

[IgorG]

i need the backup to work . today.

Submitting ticket to Parallels Support Team is better solution in that case.

 

[modulesoft]

Please let me know how long it will take ?

 

[IgorG]

Please let me know how long it will take ?

It depends on your support program. Details are here - http://www.parallels.com/support/policy/

 

[AbsolutelyFreeWeb]

which one is the status cache file ?