Hello,
I'm using Plesk on a server hosted by Strato, Germany.
I updated Plesk to 10.4.4. and downloaded the key for "Plesk 10" from the Strato Customer Support site.
I uploaded the key in my Plesk installation but get the following error message:
========================
Error: The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.
The license key is intended only for use with Parallels Panel operating inside a Parallels Virtuozzo Containers virtual environment.
========================
It seems to me that the key expiration date is not the problem:
Next license key update : May 5, 2012
Key expiration date : May 15, 2012
I also checked the log files in /usr/local/psa/admin/logs/ but the key_update_log and the httpsd_error_log are empty.
What could be the problem? Is the second sentence in the error message ("use ... inside a Parallels Virtuozzo Containers") the root cause? The server I'm using is (and always was) based on Virtuozzo, so I dont know how Plesk might "think" it is running NOT inside Virtuozzo after the update. How can I check and repair this?
Thanks for your help in advance!
Michael
I'm using Plesk on a server hosted by Strato, Germany.
I updated Plesk to 10.4.4. and downloaded the key for "Plesk 10" from the Strato Customer Support site.
I uploaded the key in my Plesk installation but get the following error message:
========================
Error: The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.
The license key is intended only for use with Parallels Panel operating inside a Parallels Virtuozzo Containers virtual environment.
========================
It seems to me that the key expiration date is not the problem:
Next license key update : May 5, 2012
Key expiration date : May 15, 2012
I also checked the log files in /usr/local/psa/admin/logs/ but the key_update_log and the httpsd_error_log are empty.
What could be the problem? Is the second sentence in the error message ("use ... inside a Parallels Virtuozzo Containers") the root cause? The server I'm using is (and always was) based on Virtuozzo, so I dont know how Plesk might "think" it is running NOT inside Virtuozzo after the update. How can I check and repair this?
Thanks for your help in advance!
Michael