Plesk 11.5 - Create email address hangs

[BrendenC]

Hi There,

I've got a problem with trying to add email accounts in Plesk.

My software is:
Windows 2008 R2 64Bit
Plesk 11.5.3
Mail Enable Standard / Free 7.53

I've added a subscription and the domain name.

When I click the Mail tab under the domain, I go to click "Create Email Address".

Plesk just sits there and doesn't load the next page.

I've tried looking for error logs, in Windows event viewer under Plesk it's blank.

The SMTP connector has only 1 outbound email in the queue.

I've tired running the Plesk fix permissions and verify database on Mail without resolving this issue.

Where else can I look to assist in resolving this issue?

 

[IgorG]

Try to use this article for troubleshooting - http://kb.parallels.com/en/111289
I hope it will help.

 

[BrendenC]

Try to use this article for troubleshooting - http://kb.parallels.com/en/111289
I hope it will help.

Plesk 11 doesn't appear to have these logs?

PHP errors: %plesk_dir%\admin\logs\php_error.log
Panel log: %plesk_dir%\admin\logs\panel.log
Debug logs: %plesk_dir%\admin\logs\plesklog_debugXXXXXXXX.log

 

[InderS]

can you let us know which mails server you are using?