Plesk 11 CBM & License issue

[JustonG79]

My business associate and I purchased plesk with an unlimited license a couple months ago, we initially started with plesk 10x, and then recently upgraded to version 11x, and that is where our issues have begun. Under plesk version 10x everything on our server had been working fine (plesk & CBM) when we recently upgraded to version 11, certain issues started creeping up, most have been fixed with the exception of a licenseing issue we are having in CMB. Today we started adding customers into CMB, but we are unable to activate them, we get the following error:

Error: Cannot activate the customer account 'Juston Griggs'. You have reached the number of active customer accounts allowed by your license. Please upgrade your license.

Upon looking at our license information, We have an UNLIMITED license. Does this not include access to CMB? or do we need to purchase a seperate license for CMB?

A fast response would be appreciated

Kind Regards
Juston Griggs
suprtech Services

 

[IgorG]

Have you checked value for "User accounts (resellers and customers) in Customer and Business Manager" in your Plesk license?