Resolved Plesk 12.5.30 - restore Backup fail

[Boris Uhlig]

Hi there,

having PLESK 12.5.30 Update #27, zuletzt aktualisiert: 30. März 2016 00:20:33 on ‪Ubuntu 14.04.4 LTS‬ and a serious problem.

Set Server to "Factory Defaults" (Strato) and wanted to restore my Backups (7 Wordpress Websites) !!!
Unfortunatelly to no avail ...
So I cant get the server running ...
Any help is urgently and much appreciated
Cheers,
Boris

 

[abdi]

Do you get any errors while you try restoring your backups?

 

[Boris Uhlig]

No, only at the end a statement that there had been some warnings (orange background) ... I really dont know why is this ... tested disaster recovery 2 week before when I started this server and it worked fine ... even when I try to restore this "test" backup from 2 weeks ago, the result is: nothing is working!

 

[Boris Uhlig]

Here's the error log:


WARNING: () The database user name "wordpress_d" is already used by another subscription. The name of the restored database user will be changed to "wordpress_d_b".


WARNING: () The database name "wordpress_9" is already used by another subscription. The name of the restored database will be changed to "wordpress_9_8".


WARNING: (Restore server object '') Execution of /opt/psa/admin/plib/api-cli/init_conf.php --update -country '' -company '' -address '' -zip '' -city '' -fax '' -phone '' -name Administrator -state '' -email [email protected] -ignore-nonexistent-options failed with return code 1.
Stderr is
Cannot update administrator's contact information: You should also specify country when specifying -state or -pcode



WARNING: (Restore domain object 'vita-terra.com') Execution of /opt/psa/admin/plib/api-cli/tomcat.php --update-service vita-terra.com -status domadm -ignore-nonexistent-options failed with return code 1.
Stderr is
Not supported by the license key



WARNING: (Restore domain object 'hanseatic-foundation.com') Internal server error: <cli><failure>Unable to load object of type SysUser with id=20: SysUser: unable to select: no such row in the table</failure></cli>


WARNING: (Restore domain object 'eco-tubolar.com') Execution of /opt/psa/admin/plib/api-cli/domain.php --update eco-tubolar.com -guid 4ced65f5-0bc6-4c95-a52c-1e5d3123ffd0 -creation-date 2016-03-15 -description '' -hosting true -hst_type phys -do-not-apply-skeleton -ip 85.214.137.143 -www-root httpdocs -login buhliget -passwd '' -passwd_type sym -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: An error occurred during changing of hosting settings: The user buhliget already exists.



WARNING: (Restore domain object 'wp-smart.net') Execution of /opt/psa/admin/plib/api-cli/domain.php --update wp-smart.net -guid c4593b0d-90ab-46c6-bbec-38baa97afac4 -creation-date 2016-02-24 -description '' -hosting true -hst_type phys -do-not-apply-skeleton -ip 85.214.137.143 -www-root httpdocs -login wpsmart -passwd '' -passwd_type sym -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: An error occurred during changing of hosting settings: The user wpsmart already exists.



WARNING: (Restore hosting object 'german-lighting-group.de') Execution of /opt/psa/admin/plib/api-cli/domain.php --update german-lighting-group.de -php_safe_mode false -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: An error occurred during changing of hosting settings: phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
Service plesk-php56-fpm is down after attempt to start it




WARNING: (Restore hosting object 'german-lighting-group.de') Internal server error: <cli><failure>phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action &quot;status&quot; failed.
invoke-rc.d: initscript plesk-php56-fpm, action &quot;status&quot; failed.
Service plesk-php56-fpm is down after attempt to start it
</failure></cli>


WARNING: (Restore hosting object 'german-lighting-group.com') Execution of /opt/psa/admin/plib/api-cli/domain.php --update german-lighting-group.com -php_safe_mode false -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: An error occurred during changing of hosting settings: phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
Service plesk-php56-fpm is down after attempt to start it




WARNING: (Restore hosting object 'german-lighting-group.com') Internal server error: <cli><failure>phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action &quot;status&quot; failed.
invoke-rc.d: initscript plesk-php56-fpm, action &quot;status&quot; failed.
Service plesk-php56-fpm is down after attempt to start it
</failure></cli>


WARNING: (Restore hosting object 'german-lightning.com') Execution of /opt/psa/admin/plib/api-cli/domain.php --update german-lightning.com -hosting true -hst_type phys -do-not-apply-skeleton -www-root german-lightning -cgi true -cgi-mode www-root -ssl true -same_ssl true -err_docs true -maintenance-mode false -certificate-ref f6eea27ec424329d95baac3a4a52b644 -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: Command options error: "-ip" option is required for "-hosting" option



WARNING: (Restore hosting object 'german-lightning.com') Execution of /opt/psa/admin/plib/api-cli/domain.php --update german-lightning.com -php_handler_id plesk-php56-fpm -nginx-serve-php false -ignore-options-dependencies -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: An error occurred during changing of hosting settings: phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
Service plesk-php56-fpm is down after attempt to start it




WARNING: (Restore hosting object 'german-lightning.com') Execution of /opt/psa/admin/plib/api-cli/domain.php --update german-lightning.com -php_safe_mode false -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: An error occurred during changing of hosting settings: phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
Service plesk-php56-fpm is down after attempt to start it




WARNING: (Restore hosting object 'german-lightning.com') Internal server error: <cli><failure>phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action &quot;status&quot; failed.
invoke-rc.d: initscript plesk-php56-fpm, action &quot;status&quot; failed.
Service plesk-php56-fpm is down after attempt to start it
</failure></cli>


WARNING: (Restore hosting object 'german-lightning.com') Failed deployment of domain cloud.german-lightning.com

WARNING: () Internal server error: <cli><failure>Webspace &quot;glg-led.com&quot; does not contains domain &quot;german-lightning.com&quot;</failure></cli>



WARNING: (Restore domain object 'cloud.german-lightning.com') Execution of /opt/psa/admin/plib/api-cli/dns.php --commit-zone cloud.german-lightning.com -ignore-nonexistent-options failed with return code 4.
Stderr is
Requested name is neither domain nor domain alias



WARNING: (Restore hosting object 'rent-a-lamp.com') Execution of /opt/psa/admin/plib/api-cli/domain.php --update rent-a-lamp.com -php_safe_mode false -ignore-nonexistent-options failed with return code 1.
Stderr is
An error occurred during domain update: An error occurred during changing of hosting settings: phpinimng failed: invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
invoke-rc.d: initscript plesk-php56-fpm, action "status" failed.
Service plesk-php56-fpm is down after attempt to start it



...

 

[UFHH01]

Hi Boris Uhlig,

please be informed, that Plesk stores dumps at "/var/lib/psa/dumps/" as the standard configuration. I'm pretty sure, that there might be some more dumps/backups, so that you may start over again to restore your databases. Please use

How to backup/restore a Plesk database dump?( Plesk Knowledge-Base article 881 )​

to inform yourself about the procedure.

In addition, a repair or bootstrapper repair procedure is recommended afterwards.

Plesk Repair Utility ( Plesk online documentation for Plesk 12.5 )​

 

[CharisM]

Hi Boris,
I ran into the same problem on a strato vserver with ubuntu 14.04. Did the restore of the plesk database helped / solved the problem or what has helped?
Best,
c--

 

[hardbrasil]

hi fellas, i have the same issue.

https://talk.plesk.com/threads/backup-manager-restore.338414/

and
https://talk.plesk.com/threads/unable-to-access-last-backups-files.338429/

 

[CharisM]

Hm, despite not being able to restore from backups also I can't migrate from other plesk supported servers since Thursday. Before 3 weeks it was no problem. I thought it was the domain limitation which was 30 included to the key. But still, after upgrading the key also no restore nor a migration.

root@XXX:# /usr/sbin/repquota /
repquota: Cannot stat() mounted device /dev/vzfs: No such file or directory
repquota: Mountpoint (or device) / not found or has no quota enabled.
repquota: Not all specified mountpoints are using quota.

Execution of /opt/psa/admin/plib/api-cli/domain.php --update xxx.de -guid 6841xxxx47f -creation-date xxx-02-05 -hosting true -hst_type phys -do-not-apply-skeleton -ip x.x.x -www-root geexte-seite -login xxxx -passwd '' -passwd_type sym -hard_quota 2621440000B -ignore-nonexistent-options failed with return code 1. Stderr is An error occurred during domain update: An error occurred during changing of hosting settings: The user xxx already exists.

I tried to remove the user with plesk repair but it failed with

The system user 'xxx' is orphaned in Plesk ...................... [WARNING]
Remove the system user 'xxx'? [Y/n] Y
Removing the system user 'xxx' ................................ [2016-06-24 19:11:22] ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/usermng' '--set-user-quota' '--user=xxx' '--quota=0'] with exit code [255]
[FAILED]
- Failed to remove the system user 'xxx': Unable to execute
usermng: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file
or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such
file or directory
Skipping...
setquota: No correct mountpoint specified.
setquota: Cannot initialize mountpoint scan.
usermng: Unable to set quota for user ''

any ideas?

 

[Boris Uhlig]

Nope, unfortunatelly not! :-(

 

[CharisM]

Puh, these are bad news but thanks for your answer I have created a ticket @stratosupport on this issue. Maybe they could help on this. Setting up the server from scratch would be the worst option

 

[UFHH01]

Hi CharisM,

root@XXX:# /usr/sbin/repquota /
repquota: Cannot stat() mounted device /dev/vzfs: No such file or directory
repquota: Mountpoint (or device) / not found or has no quota enabled.
repquota: Not all specified mountpoints are using quota.

- Failed to remove the system user 'xxx': Unable to execute
usermng: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file
or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such
file or directory
Skipping...
setquota: No correct mountpoint specified.
setquota: Cannot initialize mountpoint scan.
usermng: Unable to set quota for user ''

You should check your mount - points, as you can see by your errors. Consider as well to post the output of "cat /proc/user_beancounters" "df" "df -i" and "repquota -avug" and consider as well to post your file "/etc/fstab" for investigations.

 

[CharisM]

Hi,

the output is
1. cat /proc/user_beancounters

Version: 2.5
       uid  resource                     held              maxheld              barrier                limit              failcnt
  2319749:  kmemsize                150367338            539697152  9223372036854775807  9223372036854775807                    0
            lockedpages                     0                   16              8388608              8388608                    0
            privvmpages               6611584              6965807  9223372036854775807  9223372036854775807                    0
            shmpages                   109622               272184  9223372036854775807  9223372036854775807                    0
            dummy                           0                    0  9223372036854775807  9223372036854775807                    0
            numproc                       263                  456  9223372036854775807  9223372036854775807                    0
            physpages                 1014654              2994085              8388608              8388608                    0
            vmguarpages                     0                    0              8388608              8388608                    0
            oomguarpages              1578636              1711800              8388608              8388608                    0
            numtcpsock                     44                  108  9223372036854775807  9223372036854775807                    0
            numflock                     2010                 2027  9223372036854775807  9223372036854775807                    0
            numpty                          3                   16  9223372036854775807  9223372036854775807                    0
            numsiginfo                      0                   84  9223372036854775807  9223372036854775807                    0
            tcpsndbuf                 1425880              6426560  9223372036854775807  9223372036854775807                    0
            tcprcvbuf                  733712             12561472  9223372036854775807  9223372036854775807                    0
            othersockbuf               350896              2724056  9223372036854775807  9223372036854775807                    0
            dgramrcvbuf                     0               274584  9223372036854775807  9223372036854775807                    0
            numothersock                  221                  400  9223372036854775807  9223372036854775807                    0
            dcachesize              103520063            491026291  9223372036854775807  9223372036854775807                    0
            numfile                     10661                13960  9223372036854775807  9223372036854775807                    0
            dummy                           0                    0  9223372036854775807  9223372036854775807                    0
            dummy                           0                    0  9223372036854775807  9223372036854775807                    0
            dummy                           0                    0  9223372036854775807  9223372036854775807                    0
            numiptent                     142                  147  9223372036854775807  9223372036854775807                    0

2. df

Filesystem      1K-blocks     Used  Available Use% Mounted on
/dev/vzfs      1048576000 42134672 1006441328   5% /
none             16777216        4   16777212   1% /dev
none                    4        0          4   0% /sys/fs/cgroup
none              3355444      636    3354808   1% /run
none                 5120        0       5120   0% /run/lock
none             16777216        0   16777216   0% /run/shm
none               102400        0     102400   0% /run/user

3. df -i

Filesystem      Inodes  IUsed   IFree IUse% Mounted on
/dev/vzfs      2000000 683295 1316705   35% /
none           4194304     61 4194243    1% /dev
none           4194304      1 4194303    1% /sys/fs/cgroup
none           4194304     93 4194211    1% /run
none           4194304     55 4194249    1% /run/lock
none           4194304      1 4194303    1% /run/shm
none           4194304      1 4194303    1% /run/user

4. repquota -avug
repquota: Cannot stat() mounted device /dev/vzfs: No such file or directory
repquota: Cannot stat() mounted device /dev/vzfs: No such file or directory

5. /etc/fstab

proc  /proc       proc    defaults    0    0
none  /dev/pts    devpts  rw,gid=5,mode=620    0    0
none  /run/shm    tmpfs   defaults    0    0

Do you see any limitation in usage or problems why i can't remove users on plesk nor restoring backups? Help is really appreciated. Thank you

 

[CharisM]

PS: it should be said that it is possible to create new abonnements, new databases, accounts, hostings, map new domains to existing acounts, change serive paket parameters etc manually...

 

[UFHH01]

Pls. add as well the output from:

mount
and
df -h​

 

[CharisM]

mount
/dev/vzfs on / type reiserfs (rw,usrquota,grpquota)

df -h
Filesystem      Size  Used Avail Use% Mounted on
/dev/vzfs      1000G   41G  960G   5% /
none             16G  4,0K   16G   1% /dev
none            4,0K     0  4,0K   0% /sys/fs/cgroup
none            3,3G  636K  3,2G   1% /run
none            5,0M     0  5,0M   0% /run/lock
none             16G     0   16G   0% /run/shm
none            100M     0  100M   0% /run/user

 

[UFHH01]

Hi CharisM,

pls. consider to use the resolution from:

"Unable to set quota for user 'someuser'" error when trying to delete domain or change quota settings in Plesk ( Plesk knowledge-base article 2188 )​

 

[CharisM]

Hi UFHH01, how to get the quotaugidlimit parameter? Aren't these settings the provider has to adjust? Could it be that on the provider side is a problem with wrong / limiting settings?

 

[UFHH01]

Hi CharisM,

even that the "Strato" - Support is not known as a fast and good support, pls. consider to ask them for further support, because it is THEIR buisiness.

 

[CharisM]

Hope and so.... I have created a ticket with all the information and links available. Let's see how they react. I will keep you updated. I read some other posts as well where they all point to the provider to fix a 2nd level quota...

 

[CharisM]

So, for all interested ones: after a month of comunication with the strato support they moved the vserver into another hardware node which solved this issue. Could not tell how much i am lucky about this!!!^^ A first migration of a small webpackage from another server went through successfully.

Best,
c--