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Plesk 9 Not Changing Password in MailEnable Pro

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by risede, Feb 25, 2009.

  1. risede

    risede Basic Pleskian

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    It appears that Plesk 9 is not correctly interfacing with my MailEnable Pro mail server when it comes to changing passwords. I can create mail accounts just fine, but it will not change the password.

    Here is the process that is not working:

    Select "Domains"
    Click "risedev.com"
    Click "Mail Accounts"
    Click noreply@xxx.com
    Click "Webmail"

    A new browser window will popup with the mailEnable login screen. In the new screen:
    type noreply@xxx.com as the username and Noreply1 as the password, then click "Login"

    You should be successfully logged into the mail account.

    Now, close the window and you should be back to the mail account screen in the original browser.

    Click "Preferences"
    In the "New Password" & "Confirm Password" fields, type: Xxx123
    then click "Ok"

    Click "Webmail"

    Again, a new browser window with the mailEnable login screen appears. Now try logging into the noreply@xxx.com account using the username: noreply@xxx.com and the password: Xxx123

    You should get an error: Unknown or Disabled User!"

    If you go back to the login screen and type the OLD password (Noreply1), it will correctly log you in.

    So, the password change function in Plesk 9 is NOT working.

    Please help resolve this issue.

    One other note: If I remote into the server and change the passowrd through the MailEnable program, the password DOES correctly change.
     
  2. mycool

    mycool Guest

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  3. risede

    risede Basic Pleskian

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    That worked! Thanks!
     
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