Plesk Admin Account Locked out

[Renovan]

Hi,

I forgot my admin password and tried a couple of times. In the end my admin login to the control panel is locked. How do I reset it? Please advice. Thanks.

 

[lboss]

Please, send mail to support.

 

[DeividV]

How to contact the support team?

i have same problem here after the last update.
I've submited the formmail in support resources and still waiting (since last friday).
I'still havent access to my plesk pannel.
Please help me.

 

[stormstech]

Plesk lock a account if you try to connect with multiple failed attempts.
You get a "Access Denied" warning message when you try to login with locked account even though you have a correct password.

The lockout table manage this in PSA database.

You can easily remove the entries of this lockout table by opening PSA database.

Regards,