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Plesk autoinstaller GPG error

Lloyd_mcse

Lloyd_mcse

Silver Pleskian
Plesk Guru
Hi guys,

I had been wondering why I wasn't getting MU#42 of Plesk 12.0.18 on Ubuntu 14.04.2 LTS (and 12), and I noticed this when running apt-get update (just after running autoinstaller from UI)...

Reading package lists... Done
W: GPG error: http://autoinstall.plesk.com trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
Click to expand...


There's nothing coming up in the kb* for me or on here.
Ubuntu 12 is on a dedicated server and 14 on a Hyper-V VPS, both running Plesk 12.0.18 MU41.

Any ideas?
Thanks in advance for any help
Kind regards

Lloyd

*KB mentions apt-key update but that doesn't help.
 
Hi Lloyd_mcse,

the keyserver did a video call to you, saw your face and denied giving out the new public key.... suggestion: switch off your cam and update again with autoinstaller .... all will be fine.... :D:D:D


Naaaaaa... you are not alone... Odin / Parallels just forgot to publish the new key... I searched as well around and couldn't find the new public key for Ubuntu at all. :) A nice Odin / Parallels Team member will report it and they will solve this issue right away, I think! :)
 
Hello,

The issue should be fixed on original autoinstall.plesk.com since the last Thursday. If it is still reproducing on you environment please check following:

1. Your Plesk installation source is not overridden in /root/.autoinstallerrc
Code: 
# cat  /root/.autoinstallerrc
SOURCE=http://uri.of.local.mirror/here/

2. Ping autoinstall.plesk.com should be on the same IP as it resolves from your host (IPs can be different depending of server location):
Code: 
root@a10-52-65-98:~# host autoinstall.plesk.com localhost
Using domain server:
Name: localhost
Address: ::1#53
Aliases:

autoinstall.plesk.com is an alias for ec.geo.parallels.net.
ec.geo.parallels.net is an alias for wpc.051C.thetacdn.net.
wpc.051C.thetacdn.net is an alias for gp1.wpc.v2cdn.net.
gp1.wpc.v2cdn.net has address 93.184.221.133
root@a10-52-65-98:~#
root@a10-52-65-98:~# ping autoinstall.plesk.com
PING autoinstall.plesk.com (93.184.221.133) 56(84) bytes of data.
64 bytes from autoinstall.plesk.com (93.184.221.133): icmp_seq=1 ttl=58 time=57.2 ms

3. If points 1 and 2 shows that not original autoinstall.plesk.com is used as installation source try to remove autoinstaller cache:
Code: 
# rm -rf /var/cache/parallels_installer/

4. Run autoinstaller with debug and try to install updates: # /usr/local/psa/admin/sbin/autoinstaller --debug

5. Check the last call of apt-get from autoinstaller - it should contain option "-o APT::Get::AllowUnauthenticated=true"
root@a10-52-65-98:~# grep apt-get /tmp/autoinstaller3.log | tail -1
autoinstaller: read output of DEBIAN_FRONTEND=noninteractive LANG=C apt-get --assume-yes --show-upgraded --purge --no-reinstall -o APT::Get::List-Cleanup=true -o Dpkg::eek:ptions::=--force-confdef -o Dpkg::eek:ptions::=--force-confold -o APT::Get::AllowUnauthenticated=true -o Acquire::Retries=3 -t 'trusty*' --just-print install plesk-php56=5.6.7-ubuntu14.04.15033113 ....
Click to expand...

6. Check autoinstaller used for installation version:
Code: 
root@a10-52-65-98:~# grep "started at" /tmp/autoinstaller3.log | tail -1
Parallels Installer 3.17.20 (built on 2015-04-10 15:12 svn rev. 340099) started at (timezone NOVT) Thu Apr  2 19:51:06 2015
 
No, still the same...

Code: 
# cat  /root/.autoinstallerrc
cat: /root/.autoinstallerrc: No such file or directory


autoinstaller3.log
Code: 
Parallels Installer 3.17.20 (built on 2015-04-10 15:12 svn rev. 340099) started at (timezone GMT) Tue Apr 14 10:35:58 2015
Command line arguments: /var/cache/parallels_installer/parallels_installer_Ubuntu_14.04_x86_64 --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable

SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
Try to find rcfile...
Autoinstaller rcfile not found.
Read component settings from /root/.autoinstaller/options.ini
Got OS name Linux, vendor Ubuntu, version 14.04, arch x86_64, environment ~empty
Execute command "/var/cache/parallels_installer/parallels_installer_Ubuntu_14.04_x86_64" "--service-mode" "--enable-xml-output" "--ssl-cert" "/opt/psa/admin/conf/httpsd.pem" "--branch" "release,stable"  --web-interface --with-ssl --disable-browser
Warning: Failed to attach to cgroup /sys/fs/cgroup/systemd/user/root/tasks, installer might be unexpectedly killed later by the system
Warning: Failed to attach to cgroup /sys/fs/cgroup/systemd/system.slice/tasks, installer might be unexpectedly killed later by the system
Warning: Failed to attach to cgroup /sys/fs/cgroup/cpu/tasks, installer might be unexpectedly killed later by the system
Warning: Failed to attach to cgroup /sys/fs/cgroup/cpuacct/tasks, installer might be unexpectedly killed later by the system
Environment locale name is 'C'


That's all I get.
Your No. 5, ("-o APT::Get::AllowUnauthenticated=true") yeah that's there.
Thanks again for your help
Kind regards

Lloyd
 
Please run
# /usr/local/psa/admin/sbin/autoinstaller --debug --separate-log --select-release-current --upgrade-installed-components

and send me or IgorG the latest log: /tmp/autoinstaller3_2015-04-14*.log
 
that's ok with me...

cat /root/.autoinstallerrc
SOURCE_TYPE="network"
SOURCE="http://parallels.mirrors.ovh.net/parallels/"
but when i run the autoinstaller

You can install products by using any of the following sources:

* Local media
* Official Parallels server
* Other network site


Current settings:
Install products from Other network site
Install required system packages from Other network site
Store downloaded files in: /root/parallels

N) Next page; P) Go back; Q) Cancel installing
S) Change source; T) Change target directory;
Select an action and press ENTER [N]:

Checking for installed packages...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 11%..20%..32%..41%..52%..60%..72%..80%..91%..100% was finished.
File downloading ppsmbe.inf3: 99%..100% was finished.
File downloading sitebuilder.inf3: 10%..100% was finished.
File downloading sso.inf3: 11%..100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 15%..34%..44%..63%..73%..82%..92%..100% was finished.
File downloading billing.inf3: 13%..22%..38%..40%..64%..70%..86%..90%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 50%..100% was finished.
File downloading nginx.inf3: 71%..100% was finished.
File downloading php56.inf3: 35%..100% was finished.
File downloading php55.inf3: 34%..100% was finished.
File downloading php54.inf3: 34%..100% was finished.
File downloading php53.inf3: 100% was finished.
File downloading php52.inf3: 100% was finished.

Select the desired products and their versions
===============================================================================

The following product versions are available:

1. [*] Parallels Plesk
2. (*) Parallels Plesk 12.0.18 (Stable) (currently installed)

N) Go to the next page; P) Go to the previous page; Q) Cancel installing
To select a version, type the respective number;
Select an action [N]:
File downloading PSA_12.0.18/plesk-12.0.18-ubt14.04-x86_64.inf3: 23%..50%..68%..70%..96%..100% was finished.
File downloading PSA_12.0.18/plesk-patches-12.0.18-ubt14.04-x86_64.inf3: 10%..21%..38%..45%..57%..63%..75%..89%..92%..100% was finished.
File downloading SITEBUILDER_12.0.7/sitebuilder-12.0.7-deball-all.inf3: 28%..100% was finished.
File downloading NGINX_1.6.0/nginx-1.6.0-ubt14.04-x86_64.inf3: 100% was finished.
File downloading PHP_5.6.7/php56-5.6.7-ubt14.04-x86_64.inf3: 15%..100% was finished.
File downloading PHP_5.5.23/php55-5.5.23-ubt14.04-x86_64.inf3: 15%..100% was finished.
File downloading PHP_5.4.39/php54-5.4.39-ubt14.04-x86_64.inf3: 15%..100% was finished.
File downloading PHP_5.3.29/php53-5.3.29-ubt14.04-x86_64.inf3: 15%..100% was finished.
File downloading PHP_5.2.17/php52-5.2.17-ubt14.04-x86_64.inf3: 33%..100% was finished.
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Ign http://parallels.mirrors.ovh.net trusty InRelease
Ign http://parallels.mirrors.ovh.net all InRelease
Get:1 http://parallels.mirrors.ovh.net trusty InRelease [5216 B]
Get:2 http://parallels.mirrors.ovh.net trusty InRelease [5218 B]
Get:3 http://parallels.mirrors.ovh.net trusty InRelease [5218 B]
Get:4 http://parallels.mirrors.ovh.net trusty InRelease [5218 B]
Get:5 http://parallels.mirrors.ovh.net trusty InRelease [5218 B]
Ign http://parallels.mirrors.ovh.net trusty Release.gpg
Ign http://parallels.mirrors.ovh.net all Release.gpg
Ign http://parallels.mirrors.ovh.net trusty Release
Ign http://parallels.mirrors.ovh.net all Release
Ign http://parallels.mirrors.ovh.net trusty/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all i386 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net all/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty InRelease
Ign http://parallels.mirrors.ovh.net all/all i386 Packages/DiffIndex
Hit http://parallels.mirrors.ovh.net trusty/all amd64 Packages
Ign http://parallels.mirrors.ovh.net trusty InRelease
Hit http://parallels.mirrors.ovh.net trusty/all i386 Packages
Ign http://parallels.mirrors.ovh.net trusty InRelease
Ign http://parallels.mirrors.ovh.net trusty InRelease
Ign http://parallels.mirrors.ovh.net trusty InRelease
Ign http://parallels.mirrors.ovh.net trusty/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all i386 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all i386 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all i386 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all i386 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all i386 Packages/DiffIndex
Hit http://parallels.mirrors.ovh.net trusty/all amd64 Packages
Hit http://parallels.mirrors.ovh.net trusty/all i386 Packages
Hit http://parallels.mirrors.ovh.net trusty/all amd64 Packages
Hit http://parallels.mirrors.ovh.net trusty/all i386 Packages
Hit http://parallels.mirrors.ovh.net trusty/all amd64 Packages
Hit http://parallels.mirrors.ovh.net trusty/all i386 Packages
Hit http://parallels.mirrors.ovh.net trusty/all amd64 Packages
Hit http://parallels.mirrors.ovh.net trusty/all i386 Packages
Hit http://parallels.mirrors.ovh.net trusty/all amd64 Packages
Hit http://parallels.mirrors.ovh.net trusty/all i386 Packages
Ign http://parallels.mirrors.ovh.net trusty/all Translation-en
Hit http://parallels.mirrors.ovh.net all/all amd64 Packages
Hit http://parallels.mirrors.ovh.net all/all i386 Packages
Ign http://parallels.mirrors.ovh.net all/all Translation-en
Ign http://parallels.mirrors.ovh.net trusty/all Translation-en
Ign http://parallels.mirrors.ovh.net trusty/all Translation-en
Ign http://parallels.mirrors.ovh.net trusty/all Translation-en
Ign http://apt.newrelic.com newrelic InRelease
Ign http://parallels.mirrors.ovh.net trusty/all Translation-en
Ign http://parallels.mirrors.ovh.net trusty/all Translation-en
Hit http://apt.newrelic.com newrelic Release.gpg
Hit http://apt.newrelic.com newrelic Release
Hit http://apt.newrelic.com newrelic/non-free amd64 Packages
Hit http://apt.newrelic.com newrelic/non-free i386 Packages
Ign http://apt.newrelic.com newrelic/non-free Translation-en
Fetched 26.1 kB in 1s (24.2 kB/s)
Reading package lists...
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB

ERROR: Not found source for system packages (release 14.04) in APT software sources configuration:

then when i run
grep apt-get /tmp/autoinstaller3.log | tail -1
it just says
Impl: apt-get update
 
lupined said:
ERROR: Not found source for system packages (release 14.04) in APT software sources configuration:
Click to expand...

Autoinstaller cannot find system packages sources for your distributive. It looks like you've missed them somehow
There should be something like this in /etc/apt/sources.list
Code: 
# cat /etc/apt/sources.list
deb http://archive.ubuntu.com/ubuntu trusty main restricted universe
deb http://archive.ubuntu.com/ubuntu trusty-updates main restricted universe
deb http://archive.ubuntu.com/ubuntu trusty-security main restricted universe

To list you packages sources run:
Code: 
# apt-get update
# apt-cache policy
 
@RuslanT :

we all have the same GPG - error ( NO_PUBKEY 227C38D6AF741DEB ) on different servers and locations... wouldn't be the conclusion, that there might be an error on the Plesk-server-site? ^^
 
Last edited by a moderator:
SUCCESS! :):D:)

Update: another "apt-key update" resolved the issues right now:

Code: 
PSA_12.0.18/microupdates/MU42/dist-deb-Ubuntu-14.04-x86_64/sappmng: 10%..20%..31%..40%..50%..60%..72%..80%..90%..100% fertig.
PSA_12.0.18/microupdates/MU42/common/admin/plib/Apspp/Backend/Adapter.php: 14%..56%..81%..100% fertig.
PSA_12.0.18/microupdates/MU42/common/admin/plib/Service/Driver/Aps/Windows.php: 41%..87%..100% fertig.
PSA_12.0.18/microupdates/MU42/common/admin/plib/Service/Driver/Aps/Interface/Core.php: 100% fertig.
PSA_12.0.18/microupdates/MU42/common/admin/plib/Service/Driver/Aps/Unix.php: 44%..100% fertig.
 
no change for me :( maybe the OVH mirror hasn't updated though they told me that happens three times a day

W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://parallels.mirrors.ovh.net trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB

apt-key update
gpg: key 437D05B5: "Ubuntu Archive Automatic Signing Key <[email protected]>" not changed
gpg: key FBB75451: "Ubuntu CD Image Automatic Signing Key <[email protected]>" not changed
gpg: key C0B21F32: "Ubuntu Archive Automatic Signing Key (2012) <[email protected]>" not changed
gpg: key EFE21092: "Ubuntu CD Image Automatic Signing Key (2012) <[email protected]>" not changed
gpg: Total number processed: 4
gpg: unchanged: 4
 
Last edited:
Yeah, I fixed my Ubuntu 14 server last night (thanks UFHH01), but still nothing on Ubuntu 12, running Plesk 12.0.18 MU41.
The thing is, on there I'm not getting the GPG Key warning, I'm just not getting updates.
I've obviously tried everything I did with Ubuntu 14, so I'm not sure.
Any ideas?
 
nah...still the same errors. my VPS provider OVH say that parallels (odin?) are working on a fix. haven't heard that here though.
 
Hi,
Lloyd_mcse, I see no errors in your log - there are warnings about GPG keys but they are just warnings and ignored by autoinstaller which continued working and finished with:
Patch for plesk 12.0.18 will not be installed since it is already applied.
You already have the latest version of product(s) and all selected components
Click to expand...
Looks like we missed patch #42 on Ubuntu 14 on autoinstall.plesk.com somehow :(

UFHH01, I suppose you had the same issue. Looks like GPG warnings are the last things autoinstaller reports before exit when no new patches available - I can said more accurately if you send me you log.

lupined, I encountered a bug when reproduce you case: PPPM-2743 autoinstaller doesn't revert original sources list if source for system packages is not found.
I suppose your issue can be caused with it too.
Try do following as workaround:
1. Remove ai_back source list saved by autoinstaller
# rm -f /etc/apt/sources.list.ai_back
Click to expand...

2. Modify sources list to include OS packages repositories like:
# cat /etc/apt/sources.list
deb http://archive.ubuntu.com/ubuntu trusty main restricted universe
deb http://archive.ubuntu.com/ubuntu trusty-updates main restricted universe
deb http://archive.ubuntu.com/ubuntu trusty-security main restricted universe
Click to expand...
3. Run apt-get update
# apt-get update
Click to expand...
4. Update your Plesk installation with:
# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
Click to expand...
 
RuslanT said:
lupined, I encountered a bug when reproduce you case: PPPM-2743 autoinstaller doesn't revert original sources list if source for system packages is not found.
I suppose your issue can be caused with it too.
Try do following as workaround:
1. Remove ai_back source list saved by autoinstaller


2. Modify sources list to include OS packages repositories like:

3. Run apt-get update

4. Update your Plesk installation with:
Click to expand...

that's done it. many thanks! is it a bug that's likely to come back?
 
not working for my installation
ubuntu 14.04
12.0.18 Update #46, zuletzt aktualisiert: 17. Mai 2015 18:54:43

no etc/apt/sources.list.ai_back
apt-key update changes nothing

adding archive pakages in sources.list dropped the GPG error on apt-get update

but when processing usr/local/psa/admin/sbin/autoinstaller --debug

these errors occurs
Reading package lists... Done
W: GPG error: http://autoinstall.plesk.com trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://autoinstall.plesk.com trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://autoinstall.plesk.com trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://autoinstall.plesk.com trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB
W: GPG error: http://autoinstall.plesk.com trusty InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 227C38D6AF741DEB

any ideas? An other Problem ist that the server is gowing down after two days
 
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