Plesk big problem, cannot using for webhosting

[LukasK]

Hi I have problem with Plesk 12.0.18. Since version MU27 through MU28
When someone try to re-login to admin panel. Plesk stop respond and show error in panel.log

[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-12 20:22:19] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available

and in messages file

Dec 12 21:31:01 systemd: Stopping LSB: Start Plesk engine...
Dec 12 21:31:01 sw-engine: Stopping sw-engine-fpm: [  OK  ]
Dec 12 21:31:01 sw-engine: Fatal error: Call to undefined method Lock::clean_lock_manager_shm() in Command line code on line 1
Dec 12 21:31:01 systemd: Starting LSB: Start Plesk engine...
Dec 12 21:31:01 sw-engine: Starting sw-engine-fpm: Could not open Repository at "/etc/sw/keys": /etc/sw/keys/lock/repository: lock() failed: No locks available
Dec 12 21:31:01 sw-engine: Fri Dec 12 21:31:01 2014 (20653): Error Cannot create lock - No locks available (37)
Dec 12 21:31:01 sw-engine: [FAILED]
Dec 12 21:31:01 systemd: sw-engine.service: control process exited, code=exited status=1
Dec 12 21:31:01 systemd: Failed to start LSB: Start Plesk engine.
Dec 12 21:31:01 systemd: Unit sw-engine.service entered failed state.

Then server stop respond and I must run /etc/init.d/psa stopall and /etc/init.d/psa startall

 

[UFHH01]

Hi LukasK,

please check your permissions:

ls -ld /etc/sw /etc/sw/keys /etc/sw/keys/lock /etc/sw/keys/lock/repository​

should all result in permissions for: root swkey-data

 

[LukasK]

ls -ld /etc/sw /etc/sw/keys /etc/sw/keys/lock /etc/sw/keys/lock/repository
drwxr-xr-x 3 root root 4096 Nov 14 09:40 /etc/sw
drwxrws--- 7 root swkey-data 4096 Dec 12 04:19 /etc/sw/keys
drwxrws--- 2 root swkey-data 4096 Nov 14 09:40 /etc/sw/keys/lock
-rw-rw---- 1 root swkey-data 0 Aug 11 11:47 /etc/sw/keys/lock/repository

 

[UFHH01]

Hi LukasK,

please try to repair your Plesk installation with the bootstrapper repair:

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair​

 

[LukasK]

done
Tomorrow I let you know if problem is fixed.
thank you very much

 

[LukasK]

Hi it seems that the problem is back :-(

[2014-12-14 04:17:01] ERR [panel] Updates were not installed: No locks available
.
.
.
[2014-12-14 04:17:30] ERR [panel] Error: Repository is not opened
.
.
.
[2014-12-14 04:17:31] ERR [panel] Unable to get key: Repository is not opened
[2014-12-14 04:17:31] ERR [panel] Unable to get key: Repository is not opened
[2014-12-14 04:17:32] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available
[2014-12-14 04:17:32] ERR [panel] Unable to get key: error: /etc/sw/keys/lock/repository: lock() failed: No locks available

 

[UFHH01]

Hi LukasK,

does the solution from KB - article 111 684 helps you to solve your problem?

/etc/sw/keys broken permissions after upgrade ( KB - article 111 684 )​

 

[LukasK]

no same problem

 

[IgorG]

What sort of output of this command on your server?

# getenforce

 

[LukasK]

disabled

 

[LukasK]

bump

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.