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Plesk Browser CRASH caused by Norton Toolbar version 2012.5.5.11

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by wazupbouy, Aug 21, 2012.

  1. wazupbouy

    wazupbouy Guest

    Is your browser crashing every time you try to access Plesk or the Default Server Page served up by Plesk?

    I found that both my Firefox and Internet Explorer browsers were crashing every time I tried to access my Parallels Plesk Panel. After some research I found that if I disabled the Norton Toolbar version 2012.5.5.11, my Plesk worked just fine. The event viewer was showing:

    "Faulting application firefox.exe, version, faulting module msvcr90.dll, version 9.0.30729.6161, fault address 0x0006ccd5"

    But I narrowed it down to the Norton Toolbar.

    Hope this helps someone out there...
  2. wazupbouy

    wazupbouy Guest

    Norton fixed this issue. Originally they said to run LiveUpdate and reboot, which I did to no avail. Even though all updates were done, it was still crashing. After about a day, they told me to run the LiveUpdate again and reboot. I did and it now works in IE, Fireofx, and Chrome.

    Great customer service Norton! This was all handled via Twitter! Awesome job! That is why I recommend and sell your products to my customers!

    Follow them @NortonSupport

    Follow me @completetech
  3. abdi

    abdi Platinum Pleskian

    May 14, 2006
    Likes Received:
    Wow, good to hear about that and thanks for sharing that information.