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Resolved Plesk install failure on AlmaLinux 9

nethubonline

nethubonline

Regular Pleskian
Username:

TITLE

Plesk install failure on AlmaLinux 9

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

AlmaLinux release 9.1
Plesk 18.0.49

PROBLEM DESCRIPTION

Failed to install Plesk on AlmaLinux 9

STEPS TO REPRODUCE

  1. Fresh install AlmaLinux 9
  2. Fresh install Plesk

ACTUAL RESULT

Code: 
Verifying: plesk-php82-tidy-8.2.0-0redhat.9.221208.1342.x86_64 [391/403] Done
Verifying: plesk-php82-xdebug-3.2.0RC1-0redhat.9.221208.1342.x86_64 [392/403] Done
Verifying: plesk-php82-xml-8.2.0-0redhat.9.221208.1342.x86_64 [393/403] Done
Verifying: sqlite-3.34.1-6.el9_1.x86_64 [394/403] Done
Verifying: sqlite-3.34.1-5.el9.x86_64 [395/403] Done
Verifying: glibc-2.34-40.el9_1.1.x86_64 [396/403] Done
Verifying: glibc-2.34-40.el9.x86_64 [397/403] Done
Verifying: glibc-all-langpacks-2.34-40.el9_1.1.x86_64 [398/403] Done
Verifying: glibc-all-langpacks-2.34-40.el9.x86_64 [399/403] Done
Verifying: glibc-common-2.34-40.el9_1.1.x86_64 [400/403] Done
Verifying: glibc-common-2.34-40.el9.x86_64 [401/403] Done
Verifying: sqlite-libs-3.34.1-6.el9_1.x86_64 [402/403] Done
Verifying: sqlite-libs-3.34.1-5.el9.x86_64 [403/403] Done
FileNotFoundError: [Errno 2] No such file or directory: '/var/lib/dnf/rpmdb_lock.pid'
[2023-02-01 11:39:34.349] 10888:63d9def654dfe ERR [panel] DB query failed: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/var/tmp/#sql-temptable-de2-2b-13.MAI' (Errcode: 2 "No such file or directory"), query was: DESCRIBE `locales`:
0: /usr/local/psa/admin/plib/Db/Adapter/Pdo/Mysql.php:79
    Db_Adapter_Pdo_Mysql->query(string 'DESCRIBE `locales`')
1: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Adapter/Pdo/Mysql.php:171
    Zend_Db_Adapter_Pdo_Mysql->describeTable(string 'locales', NULL null)
2: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Table/Abstract.php:836
    Zend_Db_Table_Abstract->_setupMetadata()
3: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Table/Abstract.php:875
    Zend_Db_Table_Abstract->_setupPrimaryKey()
4: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Table/Abstract.php:1290
    Zend_Db_Table_Abstract->find(array)
5: /usr/local/psa/admin/plib/Db/Table/Abstract.php:98
    Db_Table_Abstract->findOne(string 'en-US')
6: /usr/local/psa/admin/plib/Locale/Manager.php:226
    Locale_Manager->_getCodes(boolean false, boolean true)
7: /usr/local/psa/admin/plib/Locale/Manager.php:156
    Locale_Manager->_exists(string 'en-US', boolean true)
8: /usr/local/psa/admin/plib/Locale/Manager.php:179
    Locale_Manager->isAllowed(string 'en-US')
9: /usr/local/psa/admin/plib/Session/Ctx/Panel.php:51
    Plesk\Session\Ctx_Panel->_getDefault(string 'locale')
10: /usr/local/psa/admin/plib/Session/Ctx/Namespace.php:21
    Plesk\Session\Ctx_Namespace->__get(string 'locale')
11: /usr/local/psa/admin/plib/CommonPanel/Translate.php:97
    CommonPanel_Translate->__construct(string '')
12: /usr/local/psa/admin/plib/CommonPanel/Translate.php:118
    CommonPanel_Translate::getTranslate()
13: /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php:136
    CommonPanel_Application_Abstract::initTranslate()
14: /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php:55
    CommonPanel_Application_Abstract->run()
15: /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php:34
    CommonPanel_Application_Abstract::init()
16: /usr/local/psa/admin/plib/pm/Bootstrap.php:16
    pm_Bootstrap::init()
17: /usr/local/psa/admin/plib/sdk.php:11
    require_once(string '/usr/local/psa/admin/plib/sdk.php')
18: /usr/local/psa/admin/plib/scripts/update-failure-notification.php:4
ERROR: Plesk\Exception\Database: DB query failed: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/var/tmp/#sql-temptable-de2-2b-13.MAI' (Errcode: 2 "No such file or directory"), query was: DESCRIBE `locales` (Mysql.php:79)
Launching component and product checkers...
Downloading file report-update: 0%
Downloading file report-update: 100% was finished.
Downloading file pool/PSA_18.0.49_10651/examiners/py_launcher.sh: 0%
Downloading file pool/PSA_18.0.49_10651/examiners/py_launcher.sh: 100% was finished.
Downloading file pool/PSA_18.0.49_10651/examiners/save-installation-info.php: 0%
Downloading file pool/PSA_18.0.49_10651/examiners/save-installation-info.php: 100% was finished.
Downloading file pool/PSA_18.0.49_10651/examiners/php_launcher.sh: 0%
Downloading file pool/PSA_18.0.49_10651/examiners/php_launcher.sh: 100% was finished.
Components and product check results:
Store installation info
  [2023-02-01 11:39:36.051] 10975:63d9def80bfd7 ERR [panel] DB query failed: SQLSTATE[HY000]: General error: 1 Can't create/write to file '/var/tmp/#sql-temptable-de2-2e-16.MAI' (Errcode: 2 "No such file or directory"), query was: DESCRIBE `locales`:
  0: /usr/local/psa/admin/plib/Db/Adapter/Pdo/Mysql.php:79
      Db_Adapter_Pdo_Mysql->query(string 'DESCRIBE `locales`')
  1: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Adapter/Pdo/Mysql.php:171
      Zend_Db_Adapter_Pdo_Mysql->describeTable(string 'locales', NULL null)
  2: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Table/Abstract.php:836
      Zend_Db_Table_Abstract->_setupMetadata()
  3: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Table/Abstract.php:875
      Zend_Db_Table_Abstract->_setupPrimaryKey()
  4: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Db/Table/Abstract.php:1290
      Zend_Db_Table_Abstract->find(array)
  5: /usr/local/psa/admin/plib/Db/Table/Abstract.php:98
      Db_Table_Abstract->findOne(string 'en-US')
  6: /usr/local/psa/admin/plib/Locale/Manager.php:226
      Locale_Manager->_getCodes(boolean false, boolean true)
  7: /usr/local/psa/admin/plib/Locale/Manager.php:156
      Locale_Manager->_exists(string 'en-US', boolean true)
  8: /usr/local/psa/admin/plib/Locale/Manager.php:179
      Locale_Manager->isAllowed(string 'en-US')
  9: /usr/local/psa/admin/plib/Session/Ctx/Panel.php:51
      Plesk\Session\Ctx_Panel->_getDefault(string 'locale')
  10: /usr/local/psa/admin/plib/Session/Ctx/Namespace.php:21
      Plesk\Session\Ctx_Namespace->__get(string 'locale')
  11: /usr/local/psa/admin/plib/CommonPanel/Translate.php:97
      CommonPanel_Translate->__construct(string '')
  12: /usr/local/psa/admin/plib/CommonPanel/Translate.php:118
      CommonPanel_Translate::getTranslate()
  13: /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php:136
      CommonPanel_Application_Abstract::initTranslate()
  14: /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php:55
      CommonPanel_Application_Abstract->run()
  15: /usr/local/psa/admin/plib/CommonPanel/Application/Abstract.php:34
      CommonPanel_Application_Abstract::init()
  16: /usr/local/psa/admin/plib/api-common/AbstractCu.php:1552
      AbstractCu::initCLI()
  17: /root/parallels/pool/PSA_18.0.49_10651/examiners/save-installation-info.php:6


ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Visit https://support.plesk.com/ to search for a solution.

EXPECTED RESULT

No error

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug
 
Developers were unable to reproduce the issue on the same constellation of platform and software version. However, we believe that it is caused by insufficient temp disk space. Please check the size of your partitions if they provide sufficient space and if temp is fully writeable by processes.
 
Peter Debik said:
Developers were unable to reproduce the issue on the same constellation of platform and software version. However, we believe that it is caused by insufficient temp disk space. Please check the size of your partitions if they provide sufficient space and if temp is fully writeable by processes.
Click to expand...
Thank you for the update. The problem disappeared after we yum update. We are sorry for the reporting.
 
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