Question Plesk Premium Antivirus still free for 14 mail addresses?

[Giorgio1]

I'm trying to understand if Plesk Premium Antivirus can protect up to 14 mail addresses for free, as explained in this page:

Premium Antivirus free usage limitation

I installed Plesk Premium Antivirus component from Tools & Settings > Updates and Upgrades. I went to Tools & Settings > Mail Server Settings and I set the setting "Used antivirus" to "Plesk Premium Antivirus".

Actually I have only one active mail address so I went to the settings page of "[email protected]", opened the tab "Antivirus" and tried to activate the antivirus checking "Switch on antivirus protection for this email address" for incoming and outgoing mails but I received this error:

Error: drwebmng failed: /usr/local/psa/admin/bin/drwebmng[8252]: Unable to update drweb antivirus service state: not all changes might be applied
drwebmng: Some errors occured in handlers actions
System error 2: No such file or directory

From the command line I tried:

# ls -la /usr/local/psa/admin/bin/drwebmng
lrwxrwxrwx 1 root root 15  9 mar 11.53 /usr/local/psa/admin/bin/drwebmng -> ../sbin/wrapper

# ls -al /usr/local/psa/admin/sbin/drwebmng
-rwxr-x--- 1 root root 73136 17 mar  2017 /usr/local/psa/admin/sbin/drwebmng

# service drwebd status
Dr.Web drwebd is not running

# service drwebd start
Starting Dr.Web drwebd...
Dr.Web (R) daemon for Linux/Plesk Edition v6.0.2.1
Copyright (c) Igor Daniloff, 1992-2018
Doctor Web, Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com
Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
A path to a valid license key file was not specified.
Plesk authorization failed: HTTP request error [35]
Error: Plesk Software not running.

I'm trying to resolve the problem... thanks for any help!

 

[Martin73]

I have installed Ubuntu 16.04.4 LTS‬ with Plesk Onyx 17.5.3 and the same issue (only 3 mail accounts!).

/etc/init.d$ /etc/init.d/drwebd start
Starting Dr.Web drwebd...
Dr.Web (R) daemon for Linux/Plesk Edition v6.0.2.1
Copyright (c) Igor Daniloff, 1992-2018
Doctor Web, Moscow, Russia
Support service: http://support.drweb.com
To purchase: http://buy.drweb.com
Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
A path to a valid license key file was not specified.
Plesk authorization failed: HTTP request error [35]
Error: Plesk Software not running.

Reinstallation brings no improvement. How can I solve this problem?

 

[Giorgio1]

I was not able to solve. It seems it needs a paid license.

 

[Martin73]

This is too expensive because it's only a private vserver.

 

[Giorgio1]

I posted a comment on this page, I hope someone from Plesk clarifies the situation.

 

[IgorG]

Just order a Premium Antivirus license for mail protection.
More details you can ask here Licensing and Purchase support - Plesk

 

[Giorgio1]

Ehm... why my comment was deleted on the page where I posted my question and not simply answer that there is no free usage of Premium Antivirus in Plesk Onyx?

I think I'm not alone, there are other people reaching that page and the information is not clear.

 

[Martin73]

I've send a ticket to my provider. Maybe he knows a little bit more...

 

[Martin73]

My provider told me that you can not start the service manually. Plesk Premium Antivirus should already run. With following command you can check and verify it:

curl -d "challenge=123&checker=drweb" https://localhost:8443/check-plesk.php -k

 

[B_P]

This problem is most likely due to the fact that you configured your server in a safe way (i.e., you disabled TLSv1). Dr. Web cannot handle this at the moment: Premium Antivirus service fails to start: Plesk authorization failed: HTTP request error