Plesk Sitebuilder Admin errors

[nberlanga]

Whenever we go into Plesk "Sitebuilder Admin" An error occurred while trying to connect to SiteBuilder. Please contact the Plesk server administrator
---------------------- Debug Info -------------------------------
0: C:\Program Files\SWsoft\Plesk\admin\plib\common_func.php3:153
psaerror(string 'An error occurred while trying to connect to SiteBuilder. Please contact the Plesk server administrator')
1: C:\Program Files\SWsoft\Plesk\admin\htdocs\sitebuilder_page.php:17



ANy ideas?

 

[sergius]

nberlanga, seems Plesk cannot login SiteBuilder with known credentials.

1. make sure that SiteBuilder's services are started
2. try to find in Event Viewer messages from SBResetPassword
3. try to login SiteBuilder with credentials admin/<plesk password>, http://<hostname or ip address>:2006

please report here about results.

 

[nberlanga]

Problem Solved, Thanks

It looks like Site Builder was not installed. It was installed, and it gave a SQL error, but it seems that this did not prevent it from working. Error below;

SWsoft.SiteBuilder.BO.Facade.UnsupportedDatabaseVersionException ---> System.ApplicationException: Connection string 'WSBConnection' not found in the configuration
at SWsoft.SiteBuilder.BO.GenomeHelper.get_ConnectionString()
at SWsoft.SiteBuilder.BO.GenomeHelper.get_DataDomain()
at SWsoft.SiteBuilder.BO.Facade.BaseService..ctor()
--- End of inner exception stack trace ---
at SWsoft.SiteBuilder.BO.Facade.BaseService..ctor()
at SWsoft.SiteBuilder.BO.Facade.AccountService.get_Service()
at SWsoft.SiteBuilder.BO.Facade.DBInit.CompleteSetup(String a_username, String a_password)
at SWsoft.SiteBuilder.Utils.DBCreateInitConsole.Program.Main(String[] args)