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PleskFatalException, Unknown key property: concerto

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by MarkEtn, Jul 30, 2012.

  1. MarkEtn

    MarkEtn Guest

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    For a couple of days we receive the following error message if we try to update a server's Plesk license.

    ERROR: PleskFatalException
    Unknown key property: concerto
    --------------------------------------------------------------------------------

    0: common_func.php3:93
    psaerror(string 'Unknown key property: concerto')
    1: common_func.php3:4831
    getKeyProp(string 'concerto')
    2: key_update.php:16

    Affected are only servers running on CentOS5 (64 Bit) with Plesk 10.3.1 (Ubuntu for example is not affected)
    CentOS and Plesk are up to date, all MUs are installed and the servers are hosted by different providers (1&1, Strato), so that this should not be a licensing issue of a single provider.

    Re-installing the base components of Plesk and restarting the servers didn't solve the problem. Plesk logs show no hints or errors. Unfortunately an update to Plesk 10.4.x or 11.x is currently not possible due to some requirements of our customers.

    What else can we do? If this is some kind of bug within the Parallels licensing servers - when will it be fixed?

    Thanks in advance for your help! :)
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. Simon Tunnat

    Simon Tunnat Guest

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    I'm having the exact same error message under Plesk 10.3.1, installed on a Debian Squeeze server hosted by Hetzner. Updating to Plesk 10.4 or 11 isn't possible at the moment. Our active key is only valid until 10.08.2012.

    The linked articles didn't help me.
     
  4. MarkEtn

    MarkEtn Guest

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    No solution here as well.

    http://kb.parallels.com/en/111892 -> leads to error 500
    http://kb.parallels.com/en/114047 -> is fulfilled, we use 10.3.1
    http://kb.parallels.com/en/111887 -> no solution, we do not use a virtual server but a dedicated one so there is no vzlinkmgr service we could start.

    Meanwhile we've received a brand new plesk key from 1&1 after complaining about that issue but the error message still remains and keys cannot be updated. Latest information from 1&1 and strato is "it's a Parallels issue".

    In /usr/local/psa/admin/logs/httpsd_access_log we get the following two lines whenever we try to update the key via control panel (ip-addresses and domain names were removed)

    ::ffff:xxx.xxx.xxx.xxx domainname.com:8443 - [02/Aug/2012:08:52:17 +0200] "GET /server/key_update.php?key_type=plesk HTTP/1.1" 500 4842 "https://domainname.com:8443/plesk/license/" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)"

    ::ffff:xxx.xxx.xxx.xxx domainname.com:8443 - [02/Aug/2012:08:52:17 +0200] "GET /javascript/chk.js.php?plesk_version=psa-10.3.1-1013110726.09 HTTP/1.1" 200 8439 "https://domainname.com:8443/server/key_update.php?key_type=plesk" "Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)"

    In the first line there seems to be an error 500 when calling key_update.php ?
    GET /server/key_update.php?key_type=plesk HTTP/1.1" 500 <--?
     
  5. Peter Leem

    Peter Leem New Pleskian

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    I'm having the exact same problem.

    Please fix it ASAP!
     
  6. Peter Leem

    Peter Leem New Pleskian

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    not resolved yet?

    Please fix it ASAP!
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    What sort of output of following command:

    # /usr/local/psa/bin/keyinfo --list | grep -i concerto

    Contact your sales representative regarding your license features if you have enabled concerto in license.
     
  8. Peter Leem

    Peter Leem New Pleskian

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    noting came out.

    concerto never enabled.

    FYI,
    /usr/local/psa/bin/keyinfo --list
    plesk_key_id: 0
    license_update_date: 20120811
    lim_date: 20120821
    lim_cl: -1
    lim_dom: -1
    lim_domain_aliases: -1
    lim_mn: -1
    lim_wu: -1
    MLS: 3
    allowed-locales: 0
    noMPC: 1
    key_vz: 0
    key_postgresql: 0
    key_tomcat: 0
    key_traffic: 1
    key_notifmgr: 1
    key_eventmgr: 1
    key_actionmgr: 1
    key_dombackup: 1
    key_subdomains: 1
    key_coldfusion: 0
    key_cgitory: 1
    key_spamassassin: 1
    key_drweb: 0
    sitebuilder-sites: 0
    key_migration: 1
    key_remote_db: 1
    key_qmail_queue: 1
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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    What is the output?
     
  10. Peter Leem

    Peter Leem New Pleskian

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    /usr/local/psa/bin/keyinfo --list
    plesk_key_id: 0
    license_update_date: 20120811
    lim_date: 20120821
    lim_cl: -1
    lim_dom: -1
    lim_domain_aliases: -1
    lim_mn: -1
    lim_wu: -1
    MLS: 3
    allowed-locales: 0
    noMPC: 1
    key_vz: 0
    key_postgresql: 0
    key_tomcat: 0
    key_traffic: 1
    key_notifmgr: 1
    key_eventmgr: 1
    key_actionmgr: 1
    key_dombackup: 1
    key_subdomains: 1
    key_coldfusion: 0
    key_cgitory: 1
    key_spamassassin: 1
    key_drweb: 0
    sitebuilder-sites: 0
    key_migration: 1
    key_remote_db: 1
    key_qmail_queue: 1
     
  11. IgorG

    IgorG Forums Analyst Staff Member

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  12. Peter Leem

    Peter Leem New Pleskian

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    PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

    CPU AuthenticAMD, Six-Core AMD Opteron(tm) Processor 2423 HE
    Version Parallels Plesk Panel v10.3.1_build1013110726.09 os_CentOS 5
    OS Linux 2.6.18-238.9.1.el5xen

    PROBLEM DESCRIPTION

    we receive the following error message if we try to update a server's Plesk license.

    ERROR: PleskFatalException
    Unknown key property: concerto
    --------------------------------------------------------------------------------

    0: common_func.php3:93
    psaerror(string 'Unknown key property: concerto')
    1: common_func.php3:4831
    getKeyProp(string 'concerto')
    2: key_update.php:16

    STEPS TO REPRODUCE

    ACTUAL RESULT

    EXPECTED RESULT

    ANY ADDITIONAL INFORMATION

    CentOS and Plesk are up to date, all MUs are installed and the servers are hosted by 1&1

    We never enabled concerto,
    /usr/local/psa/bin/keyinfo --list
    plesk_key_id: 0
    license_update_date: 20120811
    lim_date: 20120821
    lim_cl: -1
    lim_dom: -1
    lim_domain_aliases: -1
    lim_mn: -1
    lim_wu: -1
    MLS: 3
    allowed-locales: 0
    noMPC: 1
    key_vz: 0
    key_postgresql: 0
    key_tomcat: 0
    key_traffic: 1
    key_notifmgr: 1
    key_eventmgr: 1
    key_actionmgr: 1
    key_dombackup: 1
    key_subdomains: 1
    key_coldfusion: 0
    key_cgitory: 1
    key_spamassassin: 1
    key_drweb: 0
    sitebuilder-sites: 0
    key_migration: 1
    key_remote_db: 1
    key_qmail_queue: 1
     
  13. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you. I have forwarded it to developers. Let's wait their answer.
     
  14. Peter Leem

    Peter Leem New Pleskian

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    I hope it will be resolved before license expiration.

    Thanks.
     
  15. IgorG

    IgorG Forums Analyst Staff Member

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    Peter Leem, could you please send me login credentials for your Plesk server in PM? Our developers will check this issue directly on your server.
     
  16. MarkEtn

    MarkEtn Guest

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    The automatic update process just updated the keys of two of our servers.
    Trying to update a key via the plesk frontend still produces the error message.
     
  17. KristianR

    KristianR Basic Pleskian

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    Location:
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    Just wanted to report I'm having the same problem with Plesk 10.3.1
     
  18. IgorG

    IgorG Forums Analyst Staff Member

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    Please use attached fix for 10.3.1 version.
     

    Attached Files:

  19. Peter Leem

    Peter Leem New Pleskian

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    I just replaced it & retrieved key but I got the message below,

    Key Update Status
    License key is not prolongated yet
     
    Last edited: Aug 10, 2012
  20. MarkEtn

    MarkEtn Guest

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    We've just installed the fix on our servers and it works fine :)
    Thanks!
     
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