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Issue pmm-ras.exe infected? Symantec detected WS.Reputation.1

nethubonline

Basic Pleskian
After upgrade the Plesk to most updated version: Plesk Onyx Version 17.5.3 Update #22 , Backup manager becomes not accessible, it is same to this KB: Backup manager is not accessible: The system cannot find the file specified

We checked the reason becuase Symantec Endpoint Protection detects pmm-ras.exe infected by WS.Reputation.1 , so that the file is quarantined and make the Backup manager fails.

However, it is weird that I download pmm-ras.exe again today, Symantec doesn't show alert anymore......

Below is the report from Symantec Endpoint Protection

Filename Risk Action Risk Type Logged By Original Location Computer User Status Current Location Primary Action Secondary Action Action Description Date and Time

pmm-ras.exe WS.Reputation.1 Quarantined Insight Network Threat Auto-Protect scan c:\program files (x86)\parallels\plesk\admin\bin\ abc SYSTEM Infected Quarantine Quarantine Leave alone (log only) The file was quarantined successfully. 17/9/2017 4:31
 
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WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec's community of users and therefore are likely to be security risks. Detections of this type are based on Symantec's reputation-based security technology.

That is, it is not a virus, even from the point of view of the Symantec. Just a kind of mistrust.
I would suggest do not use any third-party antivirus software on Plesk server.
 
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