Product - Plesk Obsidian Web Admin Se Edition
I am using external smtp server. Tried with 2 different providers I can send "mass emails messages" (from plesk tool and settings) successfully. Notification emails about wordpress updates digest, new site creation is also working normally.
But when I try to use the forgot password option it shows reset email sent but no email arrives. There is nothing is the "mail log browser" about the forgot password email. All other notification emails are present in the "mail log browser" and it shows success or error if there is any issue.
I don't understand why this is happening only with the password reset email when external smtp function is working correctly for all other emails from server. And nothing shows in mail log.
Attached Screenshots:
Mail log sending emails successfully.
Password rest message (no email is actually sent).
I am using external smtp server. Tried with 2 different providers I can send "mass emails messages" (from plesk tool and settings) successfully. Notification emails about wordpress updates digest, new site creation is also working normally.
But when I try to use the forgot password option it shows reset email sent but no email arrives. There is nothing is the "mail log browser" about the forgot password email. All other notification emails are present in the "mail log browser" and it shows success or error if there is any issue.
I don't understand why this is happening only with the password reset email when external smtp function is working correctly for all other emails from server. And nothing shows in mail log.
Attached Screenshots:
Mail log sending emails successfully.
Password rest message (no email is actually sent).