Problem for update

[dragon92]

OS: CentOS 6.5 (Final)
Version Panel : 11.5.30

Update#32

Problem for the update. System Logs:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..31%..40%..51%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 20%..40%..60%..80%..100% was finished.
File downloading sitebuilder.inf3: 25%..50%..75%..100% was finished.
File downloading sso.inf3: 26%..52%..79%..100% was finished.
File downloading setemplates.inf3: 48%..100% was finished.
File downloading pp-sitebuilder.inf3: 10%..20%..30%..40%..52%..62%..72%..82%..90%..100% was finished.
File downloading billing.inf3: 11%..20%..32%..41%..51%..60%..71%..80%..92%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 35%..70%..100% was finished.
Checking for installed packages...
File downloading PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3: 13%..22%..31%..40%..56%..60%..70%..83%..92%..100% was finished.
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3: 12%..21%..34%..42%..53%..61%..70%..83%..91%..100% was finished.
File downloading SITEBUILDER_11.5.10/sitebuilder-11.5.10-rhall-all.inf3: 100% was finished.
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
File downloading repodata/repomd.xml: 70%..100% was finished.
File downloading repodata/repomd.xml: 76%..100% was finished.
File downloading repodata/3353e378f5cb4bb6c3b3dd2ca266c6d68a1e29c36cf99f76aea3d8e158626024-primary.xml.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading repodata/3281da02bff41b0a8c2bb87aacb92633b72f5041906743e22b8ffd8578c2a356-primary.xml.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* base: centos.bhs.mirrors.ovh.net
* extras: centos.bhs.mirrors.ovh.net
* livna: rpm.livna.org
* updates: centos.bhs.mirrors.ovh.net


Detecting installed product components.

ERROR: An internal error occured in auto-installer, rev.324060 AiComponent.cpp, line 335.
Not all packages were installed.
Please, contact product technical support.

 

[IgorG]

Try to use latest version of autoinstaller from http://www.parallels.com/download/plesk/installer/

 

[dragon92]

My version of autoinstaller is: psa-autoinstaller-3.15.15-130814.09.x86_64

For information: I run the update via SSH and I have the same error message.

 

[IgorG]

Try to do following:

# wget https://autoinstall.plesk.com/Parallels_Installer/parallels_installer_CentOS_6.5_x86_64
# chmod +x parallels_installer_CentOS_6.5_x86_64
# ./parallels_installer_CentOS_6.5_x86_64 --select-product-id plesk --select-release-current --upgrade-installed-components

 

[IgorG]

BTW, could you please show me content of /root/.autoinstallerrc file?

 

[dragon92]

command:[/COLOR] wget https://autoinstall.plesk.com/Paralle...tOS_6.5_x86_64
result: --2014-03-05 19:17:28-- https://autoinstall.plesk.com/Paralle...tOS_6.5_x86_64
Résolution de autoinstall.plesk.com... 72.21.81.253
Connexion vers autoinstall.plesk.com|72.21.81.253|:80...connecté.
requête HTTP transmise, en attente de la réponse...404 Not Found
2014-03-05 19:17:29 ERREUR 404: Not Found.

command: chmod +x parallels_installer_CentOS_6.5_x86_64
result: chmod: impossible d'accéder à «*parallels_installer_CentOS_6.5_x86_64*»: Aucun fichier ou dossier de ce type


command: ./parallels_installer_CentOS_6.5_x86_64 --select-product-id plesk --select-release-current --upgrade-installed-components
result: -bash: ./parallels_installer_CentOS_6.5_x86_64: Aucun fichier ou dossier de ce type


Content of /root/.autoinstallerrc

ADDITIONAL_SOURCE="repodata,999,http://centos.bhs.mirrors.ovh.net/ftp.centos.org/6/os/x86_64/"
ADDITIONAL_SOURCE="repodata,999,http://centos.bhs.mirrors.ovh.net/ftp.centos.org/6/updates/x86_64/"
SOURCE_TYPE="network"
SOURCE="ftp://parallels.bhs.mirrors.ovh.net/parallels/"

 

[dragon92]

command: wget https://autoinstall.plesk.com/Paralle...tOS_6.5_x86_64
result: --2014-03-05 19:17:28-- https://autoinstall.plesk.com/Paralle...tOS_6.5_x86_64
Résolution de autoinstall.plesk.com... 72.21.81.253
Connexion vers autoinstall.plesk.com|72.21.81.253|:80...connecté.
requête HTTP transmise, en attente de la réponse...404 Not Found
2014-03-05 19:17:29 ERREUR 404: Not Found.

command: chmod +x parallels_installer_CentOS_6.5_x86_64
result: chmod: impossible d'accéder à «*parallels_installer_CentOS_6.5_x86_64*»: Aucun fichier ou dossier de ce type


command: ./parallels_installer_CentOS_6.5_x86_64 --select-product-id plesk --select-release-current --upgrade-installed-components
result: -bash: ./parallels_installer_CentOS_6.5_x86_64: Aucun fichier ou dossier de ce type


Content of /root/.autoinstallerrc

ADDITIONAL_SOURCE="repodata,999,http://centos.bhs.mirrors.ovh.net/ftp.centos.org/6/os/x86_64/"
ADDITIONAL_SOURCE="repodata,999,http://centos.bhs.mirrors.ovh.net/ftp.centos.org/6/updates/x86_64/"
SOURCE_TYPE="network"
SOURCE="ftp://parallels.bhs.mirrors.ovh.net/parallels/"

 

[InderS]

Hello,

I can see you have not downloaded auto installer file. Please try to download following file and try again

wget https://autoinstall.plesk.com/Parallels_Installer/parallels_installer_CentOS_6.5_x86_64

 

[dragon92]

--2014-03-06 02:22:55-- https://autoinstall.plesk.com/Parallels_Installer/parallels_installer_CentOS_6.5_x86_64
Résolution de autoinstall.plesk.com... 72.21.81.253
Connexion vers autoinstall.plesk.com|72.21.81.253|:80...connecté.
requête HTTP transmise, en attente de la réponse...200 OK
Longueur: 11601848 (11M) [text/plain]
Sauvegarde en : «parallels_installer_CentOS_6.5_x86_64.1»

100%[======================================>] 11 601 848 9,89M/s ds 1,1s

2014-03-06 02:22:57 (9,89 MB/s) - «parallels_installer_CentOS_6.5_x86_64.1» sauvegardé [11601848/11601848]


chmod +x parallels_installer_CentOS_6.5_x86_64
(no result)


./parallels_installer_CentOS_6.5_x86_64 --select-product-id plesk --select-release-current --upgrade-installed-components
result
Detecting installed product components.
ERROR: An internal error occured in auto-installer, rev.329172 AiComponent.cpp, line 336.
Not all packages were installed.
Please, contact product technical support.

# /root/.autoinstallerrc
-bash: /root/.autoinstallerrc: Permission non accordée

 

[IgorG]

Try to comment ADDITIONAL_SOURCE options in /root/.autoinstallerrc and run autoinstaller again.

 

[dragon92]

#ADDITIONAL_SOURCE="repodata,999,http://centos.bhs.mirrors.ovh.net/ftp.centos.org/6/os/x86_64/"
#ADDITIONAL_SOURCE="repodata,999,http://centos.bhs.mirrors.ovh.net/ftp.centos.org/6/updates/x86_64/"

It's a good answer. Thank you to IgorG and InderS
Peace on Earth.