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Problem with Horde Install

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by HubertusB, Dec 5, 2012.

  1. HubertusB

    HubertusB New Pleskian

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    Hello,

    after a update to Plesk 9.22, 9.23 - Horde doesnt work - Error 404 by starting webmail.xxxxxx

    i try do uninstall with:

    # rpm -e psa-atmail psa-horde psa-imp psa-mnemo psa-turba psa-kronolith psa-ingo psa-passwd psa-mimp

    then i install with serverel ways, also:

    /usr/local/psa/admin/sbin/autoinstaller --select-release-current --install-component horde

    this is my failure report:

    Parallels Products Installer 3.5.0 (build at 2009-08-17 16:55 svn rev. 0) started at (timezone CET) Wed Dec 5 21:09:11 2012
    Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_2_3 --notify-email=bachmann@bachmann.de --install-component=horde

    Try to find rcfile...
    Autoinstaller rcfile not found.
    Opsys detected as: os_vendor=SuSE os_name=Linux version=11.1 arch=x86_64 environment=~empty
    Final opsys (with overriding) is: os_vendor=SuSE os_name=Linux version=11.1 arch=x86_64 environment=~empty
    Checking hostname is sucessfull.
    Downloading the file products.inf3: 100% done.
    Downloading the file plesk.inf3: 10%..23%..34%..40%..51%..64%..75%..80%..91%..100% done.
    Downloading the file ppsmbe.inf3: 39%..70%..100% done.
    Downloading the file sitebuilder.inf3: 48%..100% done.
    Downloading the file sso.inf3: 51%..100% done.
    Downloading the file setemplates.inf3: 94%..100% done.
    Downloading the file pp-sitebuilder.inf3: 19%..50%..75%..80%..96%..100% done.
    Downloading the file billing.inf3: 17%..30%..71%..80%..100% done.
    repository: Get brief packages info for all sources
    Checking for installed packages...
    Downloading the file PSA_9.2.3/plesk-9.2.3-suse11.1-x86_64.inf3: 14%..25%..31%..40%..53%..61%..72%..85%..92%..100% done.
    Downloading the file PSA_9.2.3/plesk-patches-9.2.3-suse11.1-x86_64.inf3: 100% done.
    repository: Get brief packages info for all sources
    Detecting installed product components.
    Component plesk/base: mode upgrade, installed=1274179318, available=1260424188
    Checking if key update required for component plesk/base
    Config allows upgrade from version 9.0 without key update
    Currently installed component version is 9.2.3-suse11.1.build92091009.18
    No keyupdate need for this component
    Component plesk/psa-autoinstaller: mode up2date, installed=1250503184, available=1250503184
    Component plesk/php5: mode up2date, installed=1274179321, available=1274179321
    Component plesk/postgresql: mode up2date, installed=1253201568, available=1253201568
    Component plesk/vault: mode up2date, installed=1255088483, available=1255088483
    Component plesk/ppwse: mode up2date, installed=1255088458, available=1255088458
    Component plesk/api: mode up2date, installed=1255088409, available=1255088409
    Component plesk/pmm-ded: mode up2date, installed=1255088376, available=1255088376
    Component plesk/sb-publish: mode up2date, installed=1235439998, available=1235439998
    Component plesk/sbm: mode up2date, installed=1220864885, available=1220864885
    Component plesk/cf-support: mode up2date, installed=1255088472, available=1255088472
    Component plesk/miva: mode install, installed=0, available=1255088475
    Component plesk/billing: mode install, installed=0, available=1245902780
    Component plesk/mod-bw: mode up2date, installed=1235440375, available=1235440375
    Component plesk/asp: mode up2date, installed=1235443277, available=1235443277
    Component plesk/java: mode up2date, installed=1255088416, available=1255088416
    Component plesk/mod_python: mode up2date, installed=1228312445, available=1228312445
    Component plesk/ruby: mode up2date, installed=1255088473, available=1255088473
    Component plesk/qmail: mode install, installed=0, available=1260424285
    Component plesk/postfix: mode up2date, installed=1262137415, available=1260424276
    Component plesk/psa-firewall: mode up2date, installed=1255088414, available=1255088414
    Component plesk/psa-vpn: mode up2date, installed=1255088443, available=1255088443
    Component plesk/psa-fileserver: mode install, installed=0, available=1255088407
    Component plesk/sshterm: mode up2date, installed=1228112978, available=1228112978
    Component plesk/watchdog: mode up2date, installed=1255088462, available=1255088462
    Component plesk/cs-gs: mode install, installed=0, available=1255088412
    Component plesk/battlefield: mode install, installed=0, available=1255088453
    Component plesk/bf2: mode install, installed=0, available=1255088471
    Component plesk/mailman: mode upgrade, installed=1255088469, available=1257469612
    Component plesk/kav: mode up2date, installed=1255088479, available=1255088479
    Component plesk/drweb: mode up2date, installed=1255088394, available=1255088394
    Component plesk/spamassassin: mode up2date, installed=1255088419, available=1255088419
    Component plesk/backup-ded: mode up2date, installed=1255088465, available=1255088465
    Component plesk/atis: mode up2date, installed=1218704490, available=1218704490
    Component plesk/de-DE-locale: mode upgrade, installed=1247208745, available=1248679980
    Component plesk/ja-JP-locale: mode install, installed=0, available=1248680161
    Component plesk/es-ES-locale: mode install, installed=0, available=1248680040
    Component plesk/ru-RU-locale: mode install, installed=0, available=1248680193
    Component plesk/fr-FR-locale: mode install, installed=0, available=1248680083
    Component plesk/it-IT-locale: mode install, installed=0, available=1248680124
    Component plesk/zh-CN-locale: mode install, installed=0, available=1248680220
    Component plesk/zh-TW-locale: mode install, installed=0, available=1248680246
    Component plesk/nl-NL-locale: mode install, installed=0, available=1248680271
    Component plesk/horde: mode install, installed=0, available=1260424259
    Component plesk/atmail: mode install, installed=0, available=1260424196
    KeyUpdateChecker::doCheck: no components for check key update
    repository: Get full packages info for all sources
    Retrieving information about the installed packages...
    read cache file
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/build-9.2.3-suse11.1-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
    Downloading the file PSA_9.2.3/update-rpm-SuSE-11.1-x86_64/update-9.2.3-suse11.1-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% done.
    Downloading the file PSA_9.2.3/thirdparty-rpm-SuSE-11.1-x86_64/thirdparty-9.2.3-suse11.1-x86_64.hdr.gz: 13%..20%..31%..41%..52%..63%..70%..81%..91%..100% done.
    Determining the packages that need to be installed.
    skip package 'psa-horde-3.1.7-suse11.1.build92091210.11.noarch' from component horde - there is same or newer version of this package is installed (in system psa-horde-3.1.7-suse11.1.build92091210.11.noarch)
    Warning: unresolved requires 'psa = 9.2.2' from psa-appvault-updates-9.2.2-suse11.1.build92090714.19.noarch
    Check package set before installation
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/opt/horde/psa-imp-4.1.6-suse11.1.build92091210.11.noarch.rpm: skipped because of md5 checksum match.
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/opt/horde/psa-ingo-1.1.5-suse11.1.build92091210.11.noarch.rpm: skipped because of md5 checksum match.
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/opt/horde/psa-kronolith-2.1.8-suse11.1.build92091210.11.noarch.rpm: skipped because of md5 checksum match.
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/opt/horde/psa-mimp-1.0.2-suse11.1.build92091210.11.noarch.rpm: skipped because of md5 checksum match.
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/opt/horde/psa-mnemo-2.1.2-suse11.1.build92091210.11.noarch.rpm: skipped because of md5 checksum match.
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/opt/horde/psa-passwd-3.0.1-suse11.1.build92091210.11.noarch.rpm: skipped because of md5 checksum match.
    Downloading the file PSA_9.2.3/dist-rpm-SuSE-11.1-x86_64/opt/horde/psa-turba-2.1.7-suse11.1.build92091210.11.noarch.rpm: skipped because of md5 checksum match.
    Starting installation of packages
    Warning: unresolved requires 'psa = 9.2.2' from psa-appvault-updates-9.2.2-suse11.1.build92090714.19.noarch
    Installing the package psa-imp-4.1.6-suse11.1.build92091210.11.noarch
    error: Failed dependencies:
    psa-horde is needed by psa-imp-4.1.6-suse11.1.build92091210.11.noarch
    ERROR: Unable to install the requested packages because either there is
    not enough free disk space left, or there are package dependency problems.
    Warning! Not all packages were installed.
    Please check if your system services are operable.
    Please, contact product technical support.


    ---

    What can i do , that Horde does run???
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Seems you still have psa-horde package installed on your server.
     
  3. HubertusB

    HubertusB New Pleskian

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    Answer

    may be there is a installation, but it doesnt work.

    when i call webmail.xxx.de in the Internet Explorer there was only a "Error 404 - not found"

    In the Plesk Panel there was no choice for any Webmail Client - see attachment

    Any solution?
     

    Attached Files:

  4. IgorG

    IgorG Forums Analyst Staff Member

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    What sort of output command:

    # /usr/local/psa/admin/sbin/webmailmng --list

    Try to reinstall horde with

    # /usr/local/psa/admin/sbin/webmailmng --remove --name=horde

    # /usr/local/psa/admin/sbin/webmailmng --install --name=horde

    --help option for details.
     
  5. HubertusB

    HubertusB New Pleskian

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    Does not work!

    Both commands have the same result:

    Unable to get options for horde webmail

    I think there is missing a part of suse-Linux - see further installation protokoll:

    Warning: unresolved requires 'psa = 9.2.2' from psa-appvault-updates-9.2.2-suse11.1.build92090714.19.noarch

    What can i Do?
     
  6. HubertusB

    HubertusB New Pleskian

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    No idea? No solution?

    Do I really Plesk terminate and kick out and choose a new provider?????
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    Have you tried reinstall psa-horde package at least?
     
  8. HubertusB

    HubertusB New Pleskian

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    Yes, tried it, but the error message was:

    Unable to get options for horde webmail

    what can i do???
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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    Looks like not all packages are removed completely. Try to remove them all with

    # rpm -e psa-horde psa-imp psa-mnemo psa-turba psa-kronolith psa-passwd psa-ingo psa-mimp

    and install Horde back in Autoinstaller.
     
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