Problems with uploading images

[melkorbg]

Hello,

Lately some of our customers have problems uploading images to their Image Gallery and assigning images to a Category. The error message was the following:
"Cannot execute a request to the site. The request post is empty. Please contact the server administrator."

We checked the Site Builder logs, but there appears only the same message.

Any clue what is going on and how to resolve the situation?

Best regards,

V. M.

 

[Dmitry Frantsev]

It is hard to say anything exactly in this case as there is no additional information in logs section. Did you try to check Sitebuilder apache error logs directly on the server? Probably you can find some helpful information there. Please check it up. If there is nothing I can suggest you to contact with Parallels support team for clarification by submitting online form here: http://www.parallels.com/en/support/sitebuilder/

 

[johnsmith50822]

Fotolia has worked hard to make the website accessible for every browser and operation system. However, it is possible that there might be a problem with certain systems and errors may occur. We suggest updating your browser and OS or trying another application to solve the problem.
-------------------------
johnsmith

internet marketing

 

[melkorbg]

Here is the log from the Apache. This is the only thing the Sitebuilder writes after we try to upload an image to one of our customers site.

[26/Aug/2008:05:21:16 -0500] "POST /server.php HTTP/1.1" 200 1677 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:17 -0500] "POST /server.php HTTP/1.1" 200 99 "-" "Sitebuilder/4.2.3"                                  [26/Aug/2008:05:21:17 -0500] "POST /server.php HTTP/1.1" 200 1375 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:17 -0500] "POST /server.php HTTP/1.1" 200 100 "-" "Sitebuilder/4.2.3"                                 [26/Aug/2008:05:21:17 -0500] "POST /server.php HTTP/1.1" 200 1772 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:17 -0500] "POST /server.php HTTP/1.1" 200 100 "-" "Sitebuilder/4.2.3"                                 [26/Aug/2008:05:21:25 -0500] "POST /server.php HTTP/1.1" 200 1677 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:25 -0500] "POST /server.php HTTP/1.1" 200 99 "-" "Sitebuilder/4.2.3"                                  [26/Aug/2008:05:21:25 -0500] "POST /server.php HTTP/1.1" 200 1375 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:41 -0500] "POST /server.php HTTP/1.1" 200 228 "-" "Sitebuilder/4.2.3"                                 [26/Aug/2008:05:21:42 -0500] "POST /server.php HTTP/1.1" 200 1677 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:42 -0500] "POST /server.php HTTP/1.1" 200 99 "-" "Sitebuilder/4.2.3"                                  [26/Aug/2008:05:21:42 -0500] "POST /server.php HTTP/1.1" 200 1375 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:46 -0500] "POST /server.php HTTP/1.1" 200 1677 "-" "Sitebuilder/4.2.3"                                [26/Aug/2008:05:21:46 -0500] "POST /server.php HTTP/1.1" 200 99 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:47 -0500] "POST /server.php HTTP/1.1" 200 1375 "-" "Sitebuilder/4.2.3"                                [26/Aug/2008:05:21:47 -0500] "POST /server.php HTTP/1.1" 200 100 "-" "Sitebuilder/4.2.3"
[26/Aug/2008:05:21:47 -0500] "POST /server.php HTTP/1.1" 200 1772 "-" "Sitebuilder/4.2.3"                                [26/Aug/2008:05:21:47 -0500] "POST /server.php HTTP/1.1" 200 100 "-" "Sitebuilder/4.2.3"

We tried to use Mozilla Firefox, Opera and Internet Explorer to check if there is a browser issue, but every time the image upload fails.
Hope this helps.

Best regards,

V. M.

 

[Dmitry Frantsev]

If there are still any issue concerning this case you better contact with Plesk Sitebuilder technical support for assistance http://www.parallels.com/en/support/sitebuilder/.