Remote mail issue

[Raied@]

Hello

when a user tries to access to his remote mail he gets the following error message:

The remote server has rejected the attempt to establish a session. Contact your system administrator for support. The error was: Plesk Agent reported error, code = 1011: Access denied. Your account has been disabled.

even there are other clients on the same server can access without any problem.

Best Regards

 

[dynamicnet]

Greetings:

Does the error message of "Your account has been disabled." give any hints?

Thank you.

 

[Raied@]

Hello,

The user account is not disabled
I can access to his remote mail from the server plesk ...