Question Remove Backup-Job for empty Customer

[SiegbertG]

Server operating system version

Ubuntu 16.4

Plesk version and microupdate number

Plesk Obsidian v18.0.34_build1800210325.10 os_Ubuntu 16.04

Hi,

I had removed all sites of a customer because they are transferred to an other server. But I forgot to disable a backup-task for this customer. Now this backup can't be edited or removed. It is invisible in Plesk.
I see only the fulfilled backups but can not see any link to open the backup-task gor editing or to delete it.
How can this 'ghost' be deleted?
I don't delete the customer. Maybe it is necessary to have a chance to delete the backup-task? Or must it be deleted to remove the backup-task?

Siegbert

 

[Kaspar]

Login to the customers account, navigate to the customer "account" settings (on the left side menu). You should be able to manage to backups form there.

 

[SiegbertG]

I tried that before creating the thread. In the customer settings is no link to the backup-manager. I can see only a "there are no sites" text.
I have only a screenshot in German:

 

[Kaspar]

You're right. This looks like a bug to me. There should at least be an option to still manage the active scheduled backup. I've crated a bug report for this on your behalf.

There a two possible workarounds I can think of to deactivate the scheduled backup.

A) Connect to the server via SSH and run the command below (replace the <customer login name> placeholder with the customer login name (sglodek).

plesk bin scheduled-backup --list -customer <customer login name>

This will list the details of the active backup, including the period on which the backup runs (daily, weekly, montly, ect).

active  period  schedule             last_run                            storage       incremental  full_backup  retention
true      daily     08:30                  2025-06-16 08:39:16   server         true                 weekly          4

To disable the backup run the command bellow. Replace the <period> placeholder with the schedule period (for example daily) and the the <customer login name> placeholder with the customer login name.

plesk bin scheduled-backup --disable <period> -customer <customer login name>

Or B), alternatively you can add a random domain name to the account to be able to access the scheduled account backup page again. (Doesn't need to be an existing domain name, something like adafasffdasd.de works fine). And remove the domain again afterwards.