Resolved Reselling licenses

[layerwire]

Hello,

I just wonder what is the difference between official and resellers license.
Does Plesk provide support same support? For example, if you buy a license via Azure.
Thanks.

 

[Maxwell Banks]

Hi!
Nop, with my experience, please buy license only at Plesk, because you can't take support from plesk with licensed bought at resellers...

When try add a ticket with license bought via resselrs, plesk say:

It was identified that your Plesk license was purchased not directly from Plesk but through one of the Plesk Resellers. In this case you need to ask for support from your license provider first. Plesk Partners (Resellers) are fully trained by Plesk and deliver best-in-the-industry support for Plesk products running on their infrastructure.

Alternatively you can use our free support resources such as Knowledgebase, Documentation, Forum and @PleskHelp twitter or purchase monthly support subscription for your license key at our Plesk Online Store

BUT when i ask to support from reseller say, please add ticket to support at plesk .... mmmmmmmmmm

 

[IgorG]

BUT when i ask to support from reseller say, please add ticket to support at plesk .... mmmmmmmmmm

I suggest you read corresponding thread and especially this post #15

 

[Maxwell Banks]

Thanks Igor!! Very clear!

 

[layerwire]

Are we going to face any problems, if we change from reseller licence to official one in future?

 

[IgorG]

Are we going to face any problems, if we change from reseller licence to official one in future?

I don't see any problems.