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Resolved Roundcube database (address book) not stored with full server backup?

Bitpalast

Plesk addicted!
Plesk Guru
Plesk 12.5.30 #42
CentOS 7.2

We have a customer reporting missing address book data after a restore from a Plesk full server backup. Does anyone know whether this is an issue with Plesk, Roundcube or an administrator's fault?
 
Yes, we do not include Roundcube addressbook in full Plesk backup.
 
Could this possibly be considered a bug as a backup of "server configuration and content" should actually backup the server configuration and content?

And how can the roundcube database be backed up?
 
O.k., acceptable to us as it matches the Plesk philosophy to provide a GUI for existing functions of underlying software.
 
um, where the heck does roundcube store these?
At every migration I have the same few customers complain about roundcube address books :)
 
Well I manually logged onto the old server, logged in as those users to roundcube, did an export and on the new server, did an import..
PITA, but it works.
 
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