Resolved Roundcube database (address book) not stored with full server backup?

[Bitpalast]

Plesk 12.5.30 #42
CentOS 7.2

We have a customer reporting missing address book data after a restore from a Plesk full server backup. Does anyone know whether this is an issue with Plesk, Roundcube or an administrator's fault?

 

[IgorG]

Yes, we do not include Roundcube addressbook in full Plesk backup.

 

[Bitpalast]

Could this possibly be considered a bug as a backup of "server configuration and content" should actually backup the server configuration and content?

And how can the roundcube database be backed up?

 

[IgorG]

The reasons of this issue are the same as for Horde webmail - https://kb.plesk.com/en/6158

 

[Bitpalast]

O.k., acceptable to us as it matches the Plesk philosophy to provide a GUI for existing functions of underlying software.

 

[tkalfaoglu]

um, where the heck does roundcube store these?
At every migration I have the same few customers complain about roundcube address books

 

[tkalfaoglu]

Well I manually logged onto the old server, logged in as those users to roundcube, did an export and on the new server, did an import..
PITA, but it works.