• If you are still using CentOS 7.9, it's time to convert to Alma 8 with the free centos2alma tool by Plesk or Plesk Migrator. Please let us know your experiences or concerns in this thread:
    CentOS2Alma discussion
  • Inviting everyone to the UX test of a new security feature in the WP Toolkit
    For WordPress site owners, threats posed by hackers are ever-present. Because of this, we are developing a new security feature for the WP Toolkit. If the topic of WordPress website security is relevant to you, we would be grateful if you could share your experience and help us test the usability of this feature. We invite you to join us for a 1-hour online session via Google Meet. Select a convenient meeting time with our friendly UX staff here.

site not working in editing

A

adalfa

New Pleskian
Hello

plesk panel 11.0.9 on centos 6.4 64bit

a site tha has always worked fine suddenly cannot be opened in presence builder; by enabling debug (http://kb.parallels.com/en/114568) we see:

#0 /usr/local/sb/include/SB/Site/Serialization/Strategy/Ui.php(94): Base_SyntaxException::handleError(8, 'Trying to get p...', '/usr/local/sb/i...', 94, Array)
#1 /usr/local/sb/include/SB/Widget/Container/Abstract.php(470): SB_Site_Serialization_Strategy_Ui->serializeChildWidgets(Object(SB_Widget_Columns_Column), Array)
#2 /usr/local/sb/include/SB/Site/Serialization/Strategy/Ui.php(96): SB_Widget_Container_Abstract->serialize(Object(SB_Site_Serialization_Strategy_Ui))
#3 /usr/local/sb/include/SB/Widget/Container/Abstract.php(470): SB_Site_Serialization_Strategy_Ui->serializeChildWidgets(Object(SB_Widget_Columns), Array)
#4 /usr/local/sb/include/SB/Site/Serialization/Strategy/Ui.php(96): SB_Widget_Container_Abstract->serialize(Object(SB_Site_Serialization_Strategy_Ui))
#5 /usr/local/sb/include/SB/Widget/Container/Abstract.php(470): SB_Site_Serialization_Strategy_Ui->serializeChildWidgets(Object(SB_Widget_Container_Vertical), Array)
#6 /usr/local/sb/include/SB/Site/Serialization/Strategy/Ui.php(96): SB_Widget_Container_Abstract->serialize(Object(SB_Site_Serialization_Strategy_Ui))
#7 /usr/local/sb/include/SB/Widget/Container/Abstract.php(470): SB_Site_Serialization_Strategy_Ui->serializeChildWidgets(Object(SB_Widget_Container_Fixed), Array)
#8 /usr/local/sb/include/SB/Widget/Container/Fixed.php(108): SB_Widget_Container_Abstract->serialize(Object(SB_Site_Serialization_Strategy_Ui))
#9 /usr/local/sb/include/SB/ORM/SitePage.php(153): SB_Widget_Container_Fixed->serialize(Object(SB_Site_Serialization_Strategy_Ui))
#10 /usr/local/sb/include/SB/ORM/SitePage.php(162): SB_ORM_SitePage->serialize(Object(SB_Site_Serialization_Strategy_Ui))
#11 /usr/local/sb/include/SB/Facade/Service/Page.php(66): SB_ORM_SitePage->serialize(Object(SB_Site_Serialization_Strategy_Ui))
#12 [internal function]: SB_Facade_Service_Page->_read('8350f248-48e5-0...', 'szxwdqwv70n')
#13 /usr/local/sb/include/SB/Facade/Service.php(36): call_user_func_array(Array, Array)
#14 /usr/local/sb/include/SB/Facade/Service/Page.php(59): SB_Facade_Service->_execute('_read', Array)
#15 /usr/local/sb/include/SB/Facade/Service/Site.php(379): SB_Facade_Service_Page->read('8350f248-48e5-0...', 'szxwdqwv70n')
#16 [internal function]: SB_Facade_Service_Site->_getSettings('8350f248-48e5-0...')
#17 /usr/local/sb/include/SB/Facade/Service.php(36): call_user_func_array(Array, Array)
#18 /usr/local/sb/include/SB/Facade/Service/Site.php(372): SB_Facade_Service->_execute('_getSettings', Array)
#19 [internal function]: SB_Facade_Service_Site->getSettings('8350f248-48e5-0...')
#20 /usr/local/sb/include/SB/Controllers/JsonApi.php(518): call_user_func_array(Array, Array)
#21 /usr/local/sb/include/SB/Controllers/JsonApi.php(443): SB_Controllers_JsonApi->_processRequest(Array)
#22 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): SB_Controllers_JsonApi->defaultAction()
#23 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('defaultAction')
#24 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(SB_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#25 /usr/local/sb/include/SB/Application/Web.php(252): Zend_Controller_Front->dispatch()
#26 /usr/local/sb/htdocs/index.php(3): SB_Application_Web::run()
#27 {main}

only in sitebuilder.log, nothing related in utli_exec.log.

we tried with http://kb.parallels.com/en/114873 but we found until now no kb article related to our issue.
antoher site (created from scratch) works fine.
It seems like an issue with the data that got somehow corrupted: here "Read('8350f248-48e5-0...', 'szxwdqwv70n')" i see a reference to the site and to some widget (i think), but nothing meaningful.
Is there any chance to understande what query went wrong?
is possible to reset the site without loosing any snapshot?

thanks

andrea dal farra
 
You must log in or register to reply here.

Similar threads

M
Forwarded to devs Web Presence Builder: Unable to publish, upload, snapshot
Replies
3
Views
1K
Magasoft
M
U
Issue ERROR: Class 'Hosting_Options_Description' not found
Replies
5
Views
2K
IgorG
IgorG
A
Trying to get property of non-object while lauching web presence builder for one site
Replies
1
Views
2K
adalfa
A
K
SB_Facade_Exception_NotFound: Container widget is not found.
Replies
3
Views
2K
kaesar
K
K
open builder - Unexpected server behaviour
Replies
3
Views
2K
Egor Chernodarov
E
Back
Top