SiteBuilder Survey

[bfrench]

This is a customer satisfaction survey. Please rate your experience with SiteBuilder Sales and Servcice.

 

[eilko]

it took a few days to get the key. But their support team responds almost instantly.... I use the online form in the sitebuilder admin, maybe that helps.

 

[bfrench]

Yes but that assimes that SiteBuilder is running. By the time I could use the Support button in the admin panel I had solved all the install problems except for the license issue. For that I tried to go to sales and they did not respond at all. Then I tried to call and they don't answer their phones and some of their menu options point to $4 per minute international lines. I finally got a sales person and he said he couldn't help me and couldn't put me through to support.

I'll use the Support button in the future but for now, everything is working.

 

[Cranky]

https://register.sw-soft.com/support/sitebuilder/form.php

... that'll work for pre-installation support (accessible via sw-soft.com). I'm happy with sales, but use same rep as for Plesk, HSPc, Virtuozzo so no problems at all.