SMTP service is not running

[temeri]

Hi guys,

I have the following problem:
Parallels Panel version psa v10.0.1_build109101029.18 os_CentOS 5 64b

I'm in Power User UI mode (just in case)

When I go to Server->Services Management i see the red icon in front of SMTP server (Qmail) telling me it's not running. And even if I try to start it nothing happens. But telnet confirms it's up:

telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
220 myhostname.toto.com ESMTP
quit
221 myhostname.toto.com

and the server sends emails

My worry is that some users have informed me recently they were not able to send mails (reception was ok). Is there any way to control when and how many times the service was down?

And of course, the question is: is that a simple bug or there is something wrong?
Thanks

 

[lhwparis]

this is a bug existing since plesk8! sometimes smtp is showing "off" in plesk but it is still running! i think there is no problem with your SMTP.

 

[temeri]

Thanks for quick answer! Remember the thread number for that bug? And do you know how to check (in which logs exactly) when smtp or ftp or imap services are down?

 

[lhwparis]

why you dont use search before posting?
http://forum.parallels.com/showthread.php?t=64680

 

[temeri]

Thank you lhwparis. I might use wrong terms while searching.

 

[temeri]

SMTP Server status is shown as stopped

In case somebody experiences the same issue i found the pertinent answer here:

SMTP Server status is shown as stopped in Plesk CP and messages are sent from the mail client with a delay
http://kb.odin.com/3954

It resolved my problem