SOLVED issue with wordpress toolkit

[sebgonzes]

Hi

I have a strange issue, on one instance client, there is an not real plugins that appear :



I can't delete it (it appear again), can't enable it. If I delete all other plugin by cleaning wp-content/plugin, this one still appear (so it's not an physical directory in wp-content/plugin), I try to refresh instance, and nothing, still appear... Any idea?

Thanks

 

[Aleksey Filatev]

Did you try to remove this plugin directly from WordPress administrator dashboard?

 

[sebgonzes]

Did you try to remove this plugin directly from WordPress administrator dashboard?

Plugin don't appear in wordpress admin, only appear in wordpress tools kit... include if we delete by FTP all content of wp-content/plugin directory, it still appear....

 

[Aleksey Filatev]

This is really unexpected case. Could you please make the following CLI call and post the resulted plugin's details here:

plesk ext wp-toolkit --info -instance-id <website identitiy>

<website identity> could be obtained from the list of websites:

plesk ext wp-toolkit --list

Is the list of plugins displayed by this command reveal more details regarding this "immortal" plugin? If no, I would like to suggest you contact Plesk support - we will investigate the root cause and provide a solution.

 

[sebgonzes]

plesk ext wp-toolkit --info -instance-id 83
ID 83
Main Domain ID 372
Installation Path /XXXXcom/YYY
Owner ID 320
Alive true
Website URL https://XXXXcom/YYY
Name XXXXXXXXXXXXXXXXXXXXXXXXXXX
Version 5.3.2
Server Host localhost
Administrator's email iXXXXXXXXXXXXXXXXXXXXXXXXXXX
Automatic updates Minor
Search Engine Indexing true
Security Status All mandatory and optional security improvements have been applied to this WordPress website.
Full Path /var/www/vhosts/XXXXcom/YYY

Plugins
***********************************
Name all-404-redirect-to-homepage
Status active
Version 1.18
Title All 404 Redirect to Homepage
Description a plugin to redirect 404 pages to home page or any custom page
Source identity 1

Name broken-link-checker
Status active
Version 1.11.11
Title Broken Link Checker
Description Checks your blog for broken links and missing images and notifies you on
the dashboard if any are found.
Source identity 1

Name host-analyticsjs-local
Status active
Version 3.2.0
Title CAOS
Description Completely optimize Google Analytics for your Wordpress Website - host
analytics.js/gtag.js/ga.js locally, bypass Ad Blockers in Stealth Mode,
capture outbound links, serve from CDN, place tracking code in footer, and
much more!
Source identity 1

Name classic-editor
Status active
Version 1.5
Title Classic Editor
Description Enables the WordPress classic editor and the old-style Edit Post screen
with TinyMCE, Meta Boxes, etc. Supports the older plugins that extend this
screen.
Source identity 1

Name click-to-chat-for-whatsapp
Status active
Version 2.2
Title Click to Chat
Description Lets make your Web page visitor contact you through WhatsApp with a single
click/tap
Source identity 1

Name jquery-collapse-o-matic
Status active
Version 1.7.11
Title Collapse-O-Matic
Description Collapse-O-Matic adds an [expand] shortcode that wraps content into a
lovely, jQuery collapsible div.
Source identity 1

Name facebook-for-woocommerce
Status active
Version 1.10.2
Title Facebook for WooCommerce
Description Grow your business on Facebook! Use this official plugin to help sell more
of your products using Facebook. After completing the setup, you'll be
ready to create ads that promote your products and you can also create a
shop section on your Page where customers can browse your products on
Facebook.
Source identity 1

Name google-analytics-dashboard-for-wp
Status active
Version 6.0.2
Title Google Analytics Dashboard for WP (GADWP)
Description Displays Google Analytics Reports and Real-Time Statistics in your
Dashboard. Automatically inserts the tracking code in every page of your
website.
Source identity 1

Name health-check
Status active
Version 1.4.2
Title Health Check & Troubleshooting
Description Checks the health of your WordPress install.
Source identity 1

Name kp-fastest-tawk-to-chat
Status active
Version 1.0.0
Title KP Fastest Tawk.to Chat
Description The fastest way to implement Tawk.to chat in your WordPress website.
Source identity 1

Name litespeed-cache
Status active
Version 2.9.9.2
Title LiteSpeed Cache
Description High-performance page caching and site optimization from LiteSpeed
Source identity 1

Name media-deduper-pro
Status active
Version 1.0.11
Title Media Deduper Pro
Description Save disk space and bring some order to the chaos of your media library by
removing and preventing duplicate files.
Source identity 1

Name rc-manager
Status active
Version 1.0.0
Title Roly Catalog Manager
Description This is a short description of what the plugin does. It's displayed in the
WordPress admin area.
Source identity 2
Owner GUID 2551ecdc-99c6-4a27-a907-15fb543b69d7

Name table-of-contents-plus
Status active
Version 2002
Title Table of Contents Plus
Description A powerful yet user friendly plugin that automatically creates a table of
contents. Can also output a sitemap listing all pages and categories.
Source identity 1

Name tawkto-live-chat
Status active
Version 0.4.1
Title Tawk.to Live Chat
Description Embeds Tawk.to live chat widget to your site
Source identity 1

Name woocommerce
Status active
Version 4.0.0
Title WooCommerce
Description An eCommerce toolkit that helps you sell anything. Beautifully.
Source identity 1

Name tshirtecommerce
Status active
Version 4.4.2
Title WooCommerce Custom Product Designer
Description WooCommerce Custom Product Designer this plugin help you build a full
website powerful with custom product online and sale.
Source identity 1

Name woo-min-max-quantity-step-control-single
Status active
Version 1.6
Title WooCommerce Min Max Quantity & Step Control Single
Description WooCommerce Min Max Quantity & Step Control plugin offers to display
specific products with minimum, maximum quantity. As well as by this plugin
you will be able to set the increment or decrement step as much as you
want. In a word: Minimum Quantity, Maximum Quantity and Step can be
controlled.
Source identity 1

Name wp-optimize
Status active
Version 3.0.16
Title WP-Optimize - Clean, Compress, Cache
Description WP-Optimize makes your site fast and efficient. It cleans the database,
compresses images and caches pages. Fast sites attract more traffic and
users.
Source identity 1

Name health-check-troubleshooting-mode
Status must-use
Version 1.7.0
Source identity 1


1

Checking the number version, I have seen that seem due to the health-check-troubleshooting-mode, delete it and both things have disappear now!
Don't know why for one hand we have the plugin active and for other hand, this zombie that can't be deleted or enabled but have been solve deleting the plugin.

Thanks for your help

 

[Aleksey Filatev]

Thank you! This one, I believe:

Name health-check-troubleshooting-mode
Status must-use
Version 1.7.0
Source identity 1

It looks like one of "Must Use" WordPress plugins (What are WordPress MU-Plugins?), probably, this one: WordPress/health-check... Did you know how did it get on your website? Has it been installed explicitly?

I can not reproduce an issue on my stage website with public version of Health Check & Troubleshooting plugin, besides his actual version is 1.4.2 (Health Check & Troubleshooting). Probably, this is some kind of commercial version of WooCommerce plugins?

 

[sebgonzes]

Thank you! This one, I believe:

Name health-check-troubleshooting-mode
Status must-use
Version 1.7.0
Source identity 1

It looks like one of "Must Use" WordPress plugins (What are WordPress MU-Plugins?), probably, this one: WordPress/health-check... Did you know how did it get on your website? Has it been installed explicitly?

I can not reproduce an issue on my stage website with public version of Health Check & Troubleshooting plugin, besides his actual version is 1.4.2 (Health Check & Troubleshooting). Probably, this is some kind of commercial version of WooCommerce plugins?

It's an client website so I can't give you many information... In the plugin list, I also view 1.4.2 version for this plugin before delete it, but then with your command (plesk ext wp-toolkit -info -instance-id ) is when I have detected this 1.7.0 version and the similarity with the zombie plugin...

 

[Aleksey Filatev]

Thank you for clarification! We will double check compatibility of WordPress Toolkit with Must Use plugins like WordPress/health-check to ensure we do the best for such configurations. I will keep you posted if we will found something we can fix.

 

[sebgonzes]

Thank you for clarification! We will double check compatibility of WordPress Toolkit with Must Use plugins like WordPress/health-check to ensure we do the best for such configurations. I will keep you posted if we will found something we can fix.

Great, thanks a lot for your help in anycase!

 

[MMagnani]

Thank you for clarification! We will double check compatibility of WordPress Toolkit with Must Use plugins like WordPress/health-check to ensure we do the best for such configurations. I will keep you posted if we will found something we can fix.

The same happens with Elementor plugin when Safe Mode is enabled:

Name elementor-safe-mode
Status must-use
Version 1.0.0
Source identity 1

 

[Aleksey Filatev]

Thank you for your valuable feedback! Recently, we have a deep dive into the underlined issue and confirmed that support of Must Use plug-ins by WordPress Toolkit could be significantly improved. This opportunity scheduled onto the roadmap and will be carefully addressed in future releases of WordPress Toolkit. An issue with the inability to remove such plugins have been registered with an identity EXTWPTOOLK-4766 and it will be addressed too.

 

[MarcoD]

Thank you for this thread.

When I try to uninstall the same "1.0.0." - ghost-plugin MMagnani reported, following message appears:


WordPress plugins were removed with errors:

• Installation "": Warning: The 'elementor-safe-mode' plugin could not be found. Error: No plugins uninstalled.