Resolved Subscription event notification: The subscription term is about to expire

[Fausto]

Hi,
i have one server with Plesk Onyx Version 17.8.11 Update #48 on Cent OS 6.10 since a month i can't receive email notification when subscription expire.

1. I checked if process stuck and was still running but negative result.
2. I checked if was a problem of email address and i changed recipient but negative results.
3. I disabled notifications and re-enabled them but negative results.
4. I run manually Daily Maintenance but negative results.

My configuration in the image



May i activete any log?

You have any ideas?

Thank you

 

[IgorG]

You can try to enable Debug mode How to enable / disable Plesk debug mode then simulate expiration of the subscription and check Plesk logs, especially maillog. Command:

# plesk log --all

may be useful for troubleshooting this issue.

 

[Fausto]

You can try to enable Debug mode How to enable / disable Plesk debug mode then simulate expiration of the subscription and check Plesk logs, especially maillog. Command:

# plesk log --all

may be useful for troubleshooting this issue.

Thank you IgorG for informations. I enabled debug mode and log was written.
After that i executed

/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php

and

/etc/cron.daily/50plesk-daily

But no email received (i have more than one subscriptions that will expire less than 30 days).
I have searched where EMAIL_RECIPIENT was part of my email with

cat /var/log/plesk/panel.log | grep -i 'EMAIL_RECIPIENT'

but no result found

I don't know if is related but i noticed:

1. all subscriptions have traffic 0%
2. Space statistics are updated
3. If i active (current disabled) notification for "reseller account creation" and i create an reseller email notification was received correctly

Have any ideas?

 

[Fausto]

up

 

[Fausto]

Up

 

[IgorG]

If nobody can help you here - ask the assistance of Plesk Support Team.

 

[Fausto]

Hi after any time i found the issue! On my server (probably after an update) email service for domain was been enabled (via interface was disabled).
In log (/usr/local/psa/var/log/maillog) i found that my email address was not found.
I ran script (linux) described here:

Mail to external mail service is delivered locally

And problem was solved