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Issue Subscription Plan change not reflected

Discussion in 'Plesk 12.x for Linux' started by iHuman, Jun 20, 2016.

  1. iHuman

    iHuman Basic Pleskian

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    I've increased the amount of disk space in the service plan through Business Manager. Even though it has apparently synced, it is not reflected in existing subscriptions. What can I do to resolve this?
     
  2. flash5k

    flash5k New Pleskian

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    I would:
    • Go to the Service Plan screen and verify that the changes you made are reflected in the service plan.
    • Look in the last column in the service plan list at the number of subscriptions that are using that plan and click on it.
    • Check to see if the subscriptions that are not reflecting the change are on the list.
     
  3. iHuman

    iHuman Basic Pleskian

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    Thanks @flash5k. Yes - it is correct in Service Plans. And yes - the subscription is attached. But it still doesn't update for the client. I even tried deactivating and reactivating the client.
     
  4. iHuman

    iHuman Basic Pleskian

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    I decided to go ahead and update it directly in the PSA database - limits table. Not the ideal solution - but it worked
     
  5. kanada

    kanada Basic Pleskian

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    I can confirm the problem with PSA 12.5. I've change subscriprion for the client and the Limits table isnt updated at all, even if i change /update the limit thru CLI.
    I see in the Limits table is a little mess.. Moreover in the clients table is a lot customers with limits_id = 0.

    Could somebody from Odin help with reassign right Limits to the clients?

    Additionally what is corespondece between tables clients and Limits in psa?
    I have a lot clients with value 0 in Limits_id in clients table. Where is the key to link it to the Limits table?
     
    Last edited: Jul 28, 2016
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