G
GMSoftware
Guest
I like the use of the email notification on account creation and domain creation, as well as for the help desk. I am not sure that I will use the other templates.
However, this notification system has some serious limitations. Here are some suggestions, with the hope that SW Soft will implement them in the next intermediate release:
1) We should be able to control the subject of the email messages, including with tags
2) The admin should be BCC'ed instead of being a normal recipient of the emails. In addition, the admin is inserted as the first recipient. This does not make sense and makes our customers think that they are not important. Actually, specifying that the admin should be BCC'ed should be configurable for each template.
3) We should have access to a many more tags than what is available. For example, on client account creation, we should have tags for all the client information: company name, complete address, phone, fax, etc. By including this information in the email, the client can easily verify that all the information submitted is correct. For domain creation, we should have tags for all the aspects of the hosting environment so that we can easily explain to our customers the FTP login information, the MailEnable webmail information (for those having the Professional version of MailEnable), etc.
The above is very important: for a novice, it can be very intimidating to create their domain through the Plesk interface, even if the interface is quite good for experienced users already having one or several websites. I am quite sure that most of us have both types of customers in their hosting customer base.
4) Some important templates are missing. For example, there should be templates for notification on domain user creation, and on database creation. These templates should include tags to notify the domain user and/or client the login and configuration details.
5) As Plesk admins, we should be able to easily re-send a notification, in case a customer has forgotten their account information. The same goes for domain users. For clients allowed to create multiple domains, they should also have the possibility to easily resend notifications (very useful for reseller accounts).
I would be interested to know if SW Soft has already some plans in this area for the next release. I have read in other threads, that the next version for Windows will have all the features of the Linux version. Since I am not familiar with the Linux version, I have no idea about what exciting new features we will see.
Thanks in advance, SW Soft, for your consideration.
Gilles
However, this notification system has some serious limitations. Here are some suggestions, with the hope that SW Soft will implement them in the next intermediate release:
1) We should be able to control the subject of the email messages, including with tags
2) The admin should be BCC'ed instead of being a normal recipient of the emails. In addition, the admin is inserted as the first recipient. This does not make sense and makes our customers think that they are not important. Actually, specifying that the admin should be BCC'ed should be configurable for each template.
3) We should have access to a many more tags than what is available. For example, on client account creation, we should have tags for all the client information: company name, complete address, phone, fax, etc. By including this information in the email, the client can easily verify that all the information submitted is correct. For domain creation, we should have tags for all the aspects of the hosting environment so that we can easily explain to our customers the FTP login information, the MailEnable webmail information (for those having the Professional version of MailEnable), etc.
The above is very important: for a novice, it can be very intimidating to create their domain through the Plesk interface, even if the interface is quite good for experienced users already having one or several websites. I am quite sure that most of us have both types of customers in their hosting customer base.
4) Some important templates are missing. For example, there should be templates for notification on domain user creation, and on database creation. These templates should include tags to notify the domain user and/or client the login and configuration details.
5) As Plesk admins, we should be able to easily re-send a notification, in case a customer has forgotten their account information. The same goes for domain users. For clients allowed to create multiple domains, they should also have the possibility to easily resend notifications (very useful for reseller accounts).
I would be interested to know if SW Soft has already some plans in this area for the next release. I have read in other threads, that the next version for Windows will have all the features of the Linux version. Since I am not familiar with the Linux version, I have no idea about what exciting new features we will see.
Thanks in advance, SW Soft, for your consideration.
Gilles