Sync Problem between CBM and Plesk Panel 10.4.x

[SupportAXL]

Hi, we are stuck with a problem in the Plesk Panel and CBM sync for hosting packages. We registered a new customer in Billing Manager and it did not sync the hosting package. When we tried to find out more about the error, we saw this in the MBAPI Command Output

ProcessPanelCommand: Unable to create hosting. Ip address does not exist in client's pool
ProcessPanelCommand: Panel Error Unable to create hosting. Ip address does not exist in client's pool"pleskwin"

Can someone please help.

Thanks.

 

[SupportAXL]

Alright. Sorted out by correcting the shared IP address in the PleskWin servers. Now the shared IP in Panel and the CBM servers is the same. Hope this may help someone else.