System error 13: permission denied after upgrade to 7.5.4

[thawebmaster]

I just updated Plesk to version 7.5.4 using the rpms. I encountered only a few problems during the installation. However the last problem to resolve is very hard to solve:

When I try to create or edit a mail name, I get an error in a javascript msgbox:
Unable to update the mail name properties:mailmng failed: mailmng: Unable to open file '/var/qmail/users/assign.lock': Permission denied.
mailmng: Error occurred while locking the file /var/qmail/users/assign: Permission denied
mailmng: Unable to remove record for test from assign file
System error 13: Permission denied
mailmng: Unable to open file '/var/qmail/users/assign.lock': Permission denied.
mailmng: Error occurred while locking the file /var/qmail/users/assign: Permission denied
mailmng: Unable to open file '/var/qmail/users/assign.lock': Permission denied.
mailmng: Error occurred while locking the file /var/qmail/users/assign: Permission denied
mailmng: Unable to remove test mailbox record from assign file
mailmng: Unable to open file '/var/qmail/users/poppasswd.lock': Permission denied.
mailmng: Error occurred while locking the file /var/qmail/users/poppasswd: Permission denied
mailmng: Unable to remove test mailbox record from password file
mailmng: Unable to add record for test to assign file
System error 2: No such file or directory

I checked whether the file (/var/qmail/users/assign.lock) exists, and it doesn't.

Does anyone know how to solve this problem? It is a permission problem, but which rights does qmail need to have on the files mentioned above and which owner it belongs to?

Thanks in advance!

 

[ShadowMan@]

-rw-------    1 root     root          691 Oct 23 23:30 assign
-rw-r--r--    1 root     root         3002 Oct 23 23:30 cdb
-rw-------    1 root     root          174 Oct 17 02:39 poppasswd
-rw-------    1 root     root          170 Jul 12 23:36 poppasswd.backup

I do not find any file 'assign.lock' on my server.

 

[thawebmaster]

hmm, strange...
however, can you show me the rights of your users folder?
I think that the assign.lock is created when updating a mail name and plesk is unable to write to it.

 

[ShadowMan@]

drwxr-xr-x 2 root qmail 4096 Oct 23 23:30 users

 

[thawebmaster]

I did the rights exactly as you have them. However, it doesn't make any difference. Does anyone know how I can solve my problem?

Thanks so far, and thanks in advance!

 

[thawebmaster]

I'm still trying to solve the problem. Without success however.
Could it be a suexec problem?
Does plesk make any logs where I can find more information?

 

[thawebmaster]

Something more research learned me that creating new DNS records is also impossible.
I get the following error:

dnsmng() constructor failed: dnsmng failed: dnsmng: Unable to open file "/var/named/run-root/etc/named.conf.lock": Permission denied. dnsmng: Error occurred while locking the file /var/named/run-root/etc/named.conf
0: /usr/local/psa/admin/plib/class.dnsmng.php:21 psaerror(string "dnsmng() constructor failed: dnsmng failed: dnsmng: Unable to open file "/var/named/run-root/etc/named.conf.lock": Permission denied. dnsmng: Error occurred while locking the file /var/named/run-root/etc/named.conf")
1: /usr/local/psa/admin/plib/cmd_dns.php3:442 dnsmngMaker()
2: /usr/local/psa/admin/plib/cmd_dns.php3:685 delete_dns_rec(integer "671")
3: /usr/local/psa/admin/htdocs/domains/dns_add.php3:131 new_dns_rec(integer "18", boolean false, boolean false, string "bla", string "royalfish.nl", string "CNAME", string "50")

Does anyone know how I can solve this?

 

[ShadowMan@]

I just updated Plesk to version 7.5.4 using the rpms. I encountered only a few problems during the installation.

With your original statement and the additional problems you are having, I personally would re-do the installation/upgrade since it is quite apparent that something went very wrong during the upgrade.

There are a number of logs, located at:

/var/log/
/usr/local/psa/var/log/

and the domain logs

~/vhosts/domain.tld/statistics/logs

Sorry, I don't have any further specifics on either of your current issues.

 

[thawebmaster]

Thanks for the tip shadowman. After installing the plesk update again using the rpms, everything works well again!

 

[Tozz]

The problem is that /opt/psa/admin/sbin/wrapper is not setuid. Restoring the setuid bit resolves these problems.