1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

The license key is invalid after Plesk 10.2 upgrade to 10.3.1

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by JLS, Aug 1, 2011.

  1. JLS

    JLS New Pleskian

    19
    85%
    Joined:
    Apr 11, 2010
    Messages:
    16
    Likes Received:
    0
    PLESK 10.3.1 @ CENTOS 5.6 X64

    A couple of hours after a successful Plesk update (from 10.2 to 10.3.1) the panel start reporting the following error:

    Error: The license key is invalid. In order to use the Panel, please obtain and install a new valid license key.
    The amount of currently used resources overrides the limits defined by your license.
    (...)



    The Plesk 10.2 key was updated (2011/04/19) and fully functional.

    How can I solve this problem?

    Thanks,
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Did you try contact your sales representative regarding license question?
     
  3. JLS

    JLS New Pleskian

    19
    85%
    Joined:
    Apr 11, 2010
    Messages:
    16
    Likes Received:
    0
    Hello IgorG,

    Yes, sales representative said that our license is for PLESK 9.5 and they do not understand how could we have a fully functional PLESK 10.2.

    If the license is incompatible, I also do not understand how could the software allow an upgrade without warnings and work perfectly for a couple of hours...

    What should we do? Downgrade to 10.2 or 9.5? How?

    Thanks,
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Do not understand why your sales hasn't offered you license upgrade. It is in his responsibility.
     
  5. JLS

    JLS New Pleskian

    19
    85%
    Joined:
    Apr 11, 2010
    Messages:
    16
    Likes Received:
    0
    Hello IgorG,

    They no not support Plesk 10 due to the "instability of the product"... Can anyone understand this?

    The fact remains that we upgraded Plesk to version 10.3.1 without problems or warnings and suddenly it stops working.

    Do you propose any solution?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    I think that you should call to Parallels Support and supporters will check your current license status and possibility for upgrade and explain it.
     
Loading...