This file is not a valid backup file

[Trixi.com]

Hi to all,

I am very new to dedicated servers, Plesk etc...

My server is at 1 & 1 and runs Plesk 9.3.0 and Linux 2.6.23.17-20080303a.

When I start a backup within a domain Home>Client Accounts>MyName>Domains>example.com>Backup Manager everthing works fine. I am able to to do backups at the Server Repository or to store at Personal FTP repository.

The problem starts when I try to make a backup of the whole server Home>Backup Manager

When I try to backup the Server configuration or the complete Server configuration and content I
see:

backup_info_1002111555.xml This file is not a valid backup file.

Clicking the file backup_info_1002111555.xml at Home>Backup Manager: Server Repository>

I receive an error:
Error Log
Backup log information is not available

Is this a bug? Is there a fix? Or is there something that I missed?

Thank you very much for your kind help to a real Newbie. I searche at Goo...but couldn't find any answer regarding version 9.3.

Saludos

Gerald

 

[IgorG]

This issue should be investigated via console. Try to use pleskbackup and pleskrestore commands for creating this backup as it is described here http://download1.parallels.com/Plesk/PPP9/Doc/en-US/plesk-9.3-backup-cli-guide/
If you meet this error again, logs from /usr/local/psa/PMM/logs should be investigated for finding reason of this problem.