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Issue Unable to access files

Pagemakers

Pagemakers

Silver Pleskian
In the iOS Plesk Mobile app when I click a domain then files, nothing happens.

It works on another identical server. What could be wrong?
 
Last edited:
I have found this is caused by the following Plesk firewall rule:

rule-deny.png
System policy for incoming traffic Deny all other incoming traffic

If I disable that rule then Plesk Mobile domain/files display correctly.

What I don't understand is on my other server that rule is the same but Plesk mobile works.

Can I add a custome rule to fix this maybe?
 
Last edited:
It is known issue caused by firewall settings on Plesk server. For fixing this issue you should setup your firewal for ftp in passive mode or just disable firewall.
 
  1. Should I be worried that it works on 1 server and not the other with no Firewall reconfiguration?
  2. Will Plesk be fixing this problem?
 
I have the same issue since I enabled Firewall. Though I have configured PassivePorts so my all my previous FTP connections work on PC. iPhone app is still unable to access the files.
 
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