Unable to get webmail password!

[sebm]

Hello,

I've some troubles to use the webmail I've setup an account, this account is working when I use it in IMAP but when I try to access to the webmail thrue http://webmail.mydomain.com I directly have a message :
Unable to get webmail password!
in alert javascript and I can't do nothing else

When I go to :

https://www.mydomain.com:8443/ I can login with the email [email protected] + password and if I click on the webmail bouton it is the same problem

Anyone had this problem ?

Regards,

SebM

 

[Who-m3]

When logging into the webmail interface, the following should be your formatting:

Login Name: userName
Password: passWord

Please note, you do not include the domain for your webmail login (unless you've modified your horde, which is designed to use the http headers to obtain the domain). Your username and password are both CasE SEnSiTIVE. They have to match exactly as they were created. Perhaps in the future Horde or Plesk will add a simple php string to drop the case on the username on both the entry and db side when logging in (to allow easier logins, of course). Wouldn't be a hard to do thing, but I'm not wasting my time with it, as my clients don't need it...

Anyway, I hope this helps,

-John

 

[sebm]

I wish I could type any login or pass ... but see :

http://webmail.oheoha.com

I can't type any thing

Thanks for your help !

SebM

 

[Tozz]

Solution

I've had the exact same problem and contacted Parallels support. In my case it was a misconfigured open_basedir (misconfigured by Plesk).

They fixed itby running:

#/etc/psa-webmail/atmail# sed -i
's?/var/www/atmail/:/var/log/atmail/:/etc/psa:/tmp/:/var/tmp/?/var/www/atmail/:/var/log/atmail/:/etc/psa:/tmp/:/var/tmp/:/etc/psa-webmail/atmail?g' /opt/psa/admin/conf/generated/12954327270.84595700_atmail.include

The large number is UNIX time stamp, so you might have to change that to your exact filename.

 

[MarvS]

I would love a clearer answer to this issue as I have the same one

 

[benlake]

I don't have that directory

Well ****. I have the same issue, but I do not have that directory...

# ls /opt/psa/admin/conf/generated/
ls: /opt/psa/admin/conf/generated/: No such file or directory

Ugh, re-install the atmail package maybe?

I'm in the processes of getting to 9.5.4 from 8.6 (freaking old) and bumped into this. Taking it slow.

Ubuntu 6.06 LTS / Plesk 9.2.3

 

[MarvS]

That's strange...

Why not upgrade to ubuntu 10.04 LTS and Plesk 10 and then lets see what happens?

 

[benlake]

Oh I should of come back to this thread, but another thread lead me to success with AtMail whining about the webmail password.

My post has the details: http://forum.parallels.com/showpost.php?p=440460&postcount=9

I did not need the ...generated... directory as mentioned in this post.

Again this is Ubuntu 6.06 LTS and Plesk 9.2.3.

MarvS, I'm on my way to Plesk 10 and Ubuntu 10.04 LTS just have to get plesk up to date first.

 

[MarvS]

@benlake:

Thanks for following up. Accomplished the same thing.