Issue Unable to rename a system user from a Plesk domain

[straddi]

ERROR:
System user update is failed: Unable to execute usermng: usermng: /usr/sbin/usermod execution failed: usermod: user example is currently used by process 14788 usermng: Unable to modify user: example
unfortunately the following solution did not work: support.plesk.com
The error message still appears.

 

[Bitpalast]

The solution aims at stopping the running process that the system user is still owning. However, the solution might be incomplete, because there can be other processes, too. To find the correct process (the correct daemon, program etc.) try to run

# ps aux | grep <first four letters of the system user account>

on the Linux shell. You'll need to stop the service, program or whatever that is owned by the user. But if possible, don't "kill" it but regularly stop it.

 

[straddi]

Thanks for the quick response.
Unfortunately I do not understand the information.

The following is displayed (first 7 letters of the username with a + sign).

usernam+ 14788 0.0 0.0 118536 160 ? S Jun25 0:00 sshd: username@pts/0
usernam+ 14789 0.0 0.0 19792 1996 pts/0 Ss+ Jun25 0:00 -bash

 

[Bitpalast]

The user is using two services, which are SSH and the bash shell. So what this says is: The user is not running any processes. Renaming should be successful.

 

[straddi]

What am I doing wrong?

 

[Bitpalast]

What is process 14788?

ps aux | grep 14788

 

[straddi]

streich+ 14788 0.0 0.0 118536 160 ? S Jun25 0:00 sshd: streichinstrumentenboerse@pts/0

 

[straddi]

Complete edition:

root 2782 0.0 0.0 11096 920 pts/2 S+ 11:30 0:00 grep 14788
streich+ 14788 0.0 0.0 118536 160 ? S Jun25 0:00 sshd: streichinstrumentenboerse@pts/0

 

[Bitpalast]

If this is the only process, you should be good after you log out from SSH, because then the user does not own any other processes, so it should be possible to change the name.

 

[straddi]

Excellent!
That was the solution.
Many thanks for the help.