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Unable to update Plesk Key

Discussion in 'Plesk for Windows - 8.x and Older' started by jpboyce, Oct 27, 2007.

  1. jpboyce

    jpboyce Guest

    Previously I had been running Plesk on a server and a few months ago, I got a new server, and installed it on there. The original key I got was back when Plesk was version 7.5 I am now running 8.2

    The problem I am having is when I login, I see the following message:

    Warning: You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Management page.

    When I try to retrieve the keys as per the message's instruction, I get the following message:

    Unable to update Plesk Key. The key you try to send is invalid. You cannot try to update it anymore. License key must be ordered first.

    Does anyone have any idea how to fix this? My "grace period" ends Nov 5, so I obviously need to get this sorted out pretty quick. The key update date is listed as 26 Oct. Thanks.
  2. Temka

    Temka Guest


    It is better if you contact swsoft support regarding your question.