• The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Unable to upgrade from Plesk 10.3.1 => 10.4.4

K

KristianW

Guest
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PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Parallels Plesk 10.3.1 / 10.4.4
Debian Linux
64bit

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
Attempting to upgrade to Plesk 10.4.4 using Plesk Control Panel => Tools & Utilities => Updates.

ACTUAL RESULT
Update fails with following log:

Installation started in background
Checking whether the package dependencies are resolved.
E: Unable to locate package pp10.13.4-bootstrapper
E: Couldn't find any package by regex 'pp10.13.4-bootstrapper'
E: Version '2.3.6-11081018' for 'libapache2-mod-fcgid-psa' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'libpam-plesk' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'plesk-base' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'plesk-core' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'plesk-l10n' was not found
E: Version '10.13.4-11110218' for 'plesk-skins' was not found
E: Version '10.4.4-debian6.0.build1013111102.18' for 'psa' was not found
E: Version '10.13.4-debian6.0.build1013111101.14' for 'psa-awstats-configurator' was not found
E: Version '10.13.4-debian6.0.build1013111102.14' for 'psa-locale-base-en-us' was not found
E: Version '3.7-debian6.0.build1013111101.14' for 'psa-logrotate' was not found
E: Version '2.0.0-debian6.0.build1013111101.14' for 'psa-mod-fcgid-configurator' was not found
E: Version '1.3.3e-debian6.0.build1013111101.14' for 'psa-proftpd' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-pylibplesk' was not found
E: Version '10.4.4-debian6.0.build1013111101.14' for 'psa-updates' was not found
E: Version '10.13.4-debian6.0.build1013111101.14' for 'psa-vhost' was not found
E: Version '3.11.0-111102.17' for 'psa-autoinstaller' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-migration-agents' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-migration-manager' was not found
E: Version '10.13.4-debian6.0.build1013111101.14' for 'psa-health-monitor' was not found
E: Version '4.9.1-11080119' for 'sw-collectd' was not found
E: Version '1.4.2-11080119' for 'sw-librrd' was not found
E: Version '1.4.2-11080119' for 'sw-rrdtool' was not found
E: Version '10.4.4-36793.11110312' for 'pp-sitebuilder' was not found
E: Version '10.4.4-36793.11110312' for 'pp-sitebuilder-default-templates' was not found
E: Version '10.4.4-36793.11110312' for 'pp-sitebuilder-skins' was not found
E: Version '1.6.1-debian6.0.build1013111101.14' for 'psa-php5-configurator' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'plesk-mail-qc-driver' was not found
E: Version '3.0.8-debian6.0.build1013111101.14' for 'psa-courier-imap' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-mail-driver-common' was not found
E: Version '2:1.03-debian6.0.build1013111101.14' for 'psa-qmail' was not found
E: Version '0.88-debian6.0.build1013111101.14' for 'psa-qmail-rblsmtpd' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-watchdog' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-mailman-configurator' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-drweb-configurator' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-spamassassin' was not found
E: Version '10.13.4-debian6.0.build1013111102.18' for 'psa-backup-manager' was not found
E: Version '1:2.1.1-1.11080119' for 'psa-ftputil' was not found
E: Unable to locate package psa-libxml-proxy
E: Version '3.3.10-debian6.0.build1013111101.14' for 'psa-horde' was not found
E: Version '4.3.9-debian6.0.build1013111101.14' for 'psa-imp' was not found
E: Version '1.2.5-debian6.0.build1013111101.14' for 'psa-ingo' was not found
E: Version '2.3.5-debian6.0.build1013111101.14' for 'psa-kronolith' was not found
E: Version '1.1.3-debian6.0.build1013110801.18' for 'psa-mimp' was not found
E: Version '2.2.4-debian6.0.build1013111101.14' for 'psa-mnemo' was not found
E: Version '3.1.3-debian6.0.build1013111101.14' for 'psa-passwd' was not found
E: Version '2.3.5-debian6.0.build1013111101.14' for 'psa-turba' was not found
E: Version '1:1.04-debian6.0.build1013111101.14' for 'psa-atmail' was not found
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...

---------------------- `apt-get` output ---X---
Collecting error details into log file...
Error: Installation will not continue
Not all packages were installed.
Please, contact product technical support.

EXPECTED RESULT
Plesk updates to 10.4.4 without any errors.

ANY ADDITIONAL INFORMATION
I have updated my similar Windows Server 2008 to Plesk 10.4.4 without issues.
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Full Error Log

The full error log was about 5x too long, so I've uploaded it here (expires in 30 days).
 
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