1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Update-Manager says "Plesk is not installed" lol

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by gtsupport, Sep 20, 2011.

  1. gtsupport

    gtsupport Guest

    0
     
    Update-Manager says "Plesk is not installed"

    This is a critical bug, I can't repair it. Zake a look at the attachment.


    Please help! [​IMG]
     

    Attached Files:

    Last edited by a moderator: Sep 21, 2011
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Try to update Plesk via CLI with /usr/local/psa/admin/sbin/autoinstaller command.
     
  3. gtsupport

    gtsupport Guest

    0
     
    the autoinstaller does not provides any update posibilites. he shows up only a fresh installation.

    I'm scared that this ends up with total data-loss for our customers (websites, e-mails and databases) [​IMG]

    ?
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Did you read output of --help option for autoinstaller?

    Try to use

     
  5. gtsupport

    gtsupport Guest

    0
     
    error - respond:

    Code:
    /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    File downloading products.inf3: 100% was finished.
    File downloading plesk.inf3: 11%..21%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    ...
    Checking for installed packages...
    
    ERROR: The product with ID plesk is not installed on the server
    
    i've attached a screenshot and a copy of the ssh-session

    what can I do ? one new vhost does not work :-(
     

    Attached Files:

  6. gtsupport

    gtsupport Guest

    0
     
    Please help us - we've decided to migrate all accounts to another server, but the migration-manager is not installed.

    Can we run the "fresh installation" without any risks (like data-loss)? [​IMG][​IMG][​IMG][​IMG]
     
Loading...