Issue Upgrade failure Plesk Onyx 17.5.3 (from 17.0.17)

[SEKTOR7]

Trying to update to 17.5.3 but getting error messages showing below.


Installing packages
Upgrading Plesk SQL server...
MSI: Error! Critical action 'Upgrade data of MySQL Server...' failed:
Command "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe" --up
grade-server-data "--initial-ver=5.5" "--target-ver=5.5.54" failed with code 1.
Output: Stop service...
Removing InnoDB log files...
Start service...
Access is denied. (Error code 5) at StartService 'PleskSQLServer'
at (service::startService line 211)
at startService(PleskSQLServer)(service::startService line 274)
at execute console command --upgrade-server-data(vconsoleapp::start line 122)

at execute "C:\Program Files (x86)\Parallels\Plesk\admin\bin\mysqlmng_adm.exe
" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54"(vconsoleapp::r
un line 139)

at (CmdAction::Commit line 393)
at Execute action Upgrade data of MySQL Server...(executeList line 271)
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.5.3\dist-msi-Mic
rosoft-2003-i386\mysql-admin.msi': Fatal error during installation. (Error code
1603)

ERROR: The installation of the package 'mysql' failed with code 1603. (upgrade:
Upgrading Plesk SQL server...)
Not all packages were installed.
Please contact product technical support.

 

[PavelV]

This is known issue, will be resolved in next 17.5.3 update. Problem appeared if you have different Plesk Installation and Data directories.

Fast workaround:
create empty file in %plesk_dir%\MySQL folder. For example: fix_upgrade.txt