Upgrade from 10.0.1 to 10.2.0 crashed the Plesk Panel

[george.damian]

Hello,
I need your help : we wanted to upgrade to the new Plesk Panel 10.2.0 but it crashed and now the panel doesn't load at all and the mail service doesn't work.
We don't even know if we can roll-back or something like that. please help!

 

[Shawn M]

Hi,

Same issue here. I installed 10.2 from 10.1 and I am getting this error when I go to load the panel:
Internet Explorer cannot display the webpage.

 

[george.damian]

Hi,
Did your upgrade went ok ? I got an error with the database.
I tried to repair the installation but I get this error :

===> Upgrading database

Trying to start service mysqld... done
Trying to establish test connection... connected
done
Trying to find psa database... version is 010110
DATABASE ERROR!!!
Previous product version is 10.9.0, but previous database
version is 010110. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

ERROR while trying to check database version
Check the error reason(see log file: /tmp/pp10.10.1-bootstrapper.110406.18.15.log), fix and try again

Any ideas?

 

[Shawn M]

I tried running:
# /usr/local/psa/bootstrapper/pp10.10.1-bootstrapper/bootstrapper.sh repair

Then ran:
# /etc/init.d/psa start

Still, the starting of Plesk failed.

My sites are up fine.

 

[george.damian]

Does your e-mail work?

 

[Shawn M]

I don't use email through my server.

 

[Gredini]

Try:

/usr/local/psa/bin/sso --disable

 

[Shawn M]

Try:

/usr/local/psa/bin/sso --disable

Didn't Work.

 

[Shawn M]

Does Parallels have any solution to this?

 

[Mickael Salfati]

I had the same issue, I stop psa and restart it and all is back. Howewer I have exactly the same message and no way to upgrade to 10.2.0 from 10.1.1 (Debian 5 Lenny)

 Trying to find psa database... version is 010101
DATABASE ERROR!!!
Previous product version is 10.9.0, but previous database
version is 010101. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

 

[Mickael Salfati]

For others, I finally found the solution with a bit of investigation. So I executed:
/usr/local/psa/bootstrapper/pp10.10.1-bootstrapper/bootstrapper.sh

And finally launch normally upgrade to 10.2 from the panel
Plesk upgrade 10.2 is done, be patient this upgrade can take some time

 

[CCHickman]

I'm with Mickael on the fact that THAT seems to fix a LOT of problems.

 

[David Harris]

10.11.0 to 10.2 upgrade fail

Same problem here, tried the solutions above with no joy. Panel not loading. Sites are fine and mail, psa will not start for some reason? Install log here... http://pastebin.ca/2047380

Any suggestions how to get the panel working again please.

Thanks.

Also when I run apt-get update and up grade I get a load of stuff held back with regards to plesk.

apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages have been kept back:
libpam-plesk linux-generic linux-image-generic linux-restricted-modules-generic plesk-base plesk-billing plesk-billing-plugins plesk-core plesk-l10n plesk-mail-qc-driver psa
psa-atmail psa-awstats-configurator psa-backup-manager psa-cs-gs psa-drweb-configurator psa-fileserver psa-firewall psa-health-monitor psa-horde psa-imp psa-logrotate
psa-mail-driver-common psa-mailman-configurator psa-php5-configurator psa-pylibplesk psa-rubyrails-configurator psa-spamassassin psa-updates psa-vhost psa-vpn psa-watchdog
sw-engine
0 upgraded, 0 newly installed, 0 to remove and 33 not upgraded.

 

[David Harris]

Ubuntu fix...

Can we have one for this problem please. Looks like it might be a sso conflict looking at other peoples posts who are having problems after upgrading to 10.2

 

[David Harris]

The might help...

Mananged to get mine up and running again with the help of my server people, the engineer has posted a work around here.

http://www.how2forge.info/starting-plesk-failed-after-update-to-plesk-10-2-0/